Valet - Transportation Agent On Call

M Resort • Henderson, NV

3d

About The Position

PENN Entertainment is hiring an on-call Valet - Transportation Agent to provide welcoming, professional guest service and transportation support. The role includes parking and retrieving guest vehicles, coordinating with the Bell Desk, providing bell service and delivering guest items, transporting guests to designated locations, and assisting the Front Desk and guests with room-related needs. The agent must operate vehicles safely, follow company policies and safety standards, and maintain a courteous, professional demeanor in a fast-paced, guest-facing environment. Flexibility is required to work nights, weekends, holidays, and overtime based on business needs.

Requirements

• Must be at least 21 years of age.
• High school diploma or GED.
• Excellent verbal and written communication skills; ability to interact professionally and courteously with guests and team members.
• Understanding of company and departmental policies, procedures, rules, and regulations.
• Ability to read, write, and speak English for clear communication and accurate documentation.
• Basic mathematical skills for routine calculations and operational tasks.
• Strong interpersonal skills and ability to build and maintain effective working relationships.
• Ability to safely and efficiently operate a wide range of vehicles, including manual-transmission vehicles.
• Dependable, detail-oriented, and able to work independently or as part of a team in a fast-paced environment.
• Ability to read and interpret safety rules, operating procedures, and manuals in English; document incidents, complete reports, and follow written instructions precisely.
• Ability to convey information clearly, respond to guest inquiries and concerns, and communicate policies and procedures professionally, including in high-pressure situations.
• Sound judgment, problem-solving skills, and ability to make quick decisions while maintaining guest satisfaction and safety.
• Ability to assess situations, adapt, prioritize tasks, and manage time effectively in a fast-paced, high-volume environment.
• Ability to maintain professionalism and discretion when handling sensitive or confidential information.
• Must qualify for licensing and permit requirements mandated by federal, state, and local regulations.
• Valid Alcohol Awareness Card.
• Valid Nevada Driver’s License.
• Must provide and maintain a current three-year driving record (Statement of Driving History).
• Able to stand for extended periods; use hands to handle tools, equipment, and objects; reach, speak clearly, and actively listen.
• Visual acuity, including close vision, color differentiation, and peripheral awareness.
• Able to lift and move up to 30 lbs regularly, up to 50 lbs frequently, and up to 100 lbs occasionally with assistance or equipment as needed.
• Able to push, pull, bend, twist, stoop, crouch, kneel, maintain balance, and navigate stairs, ramps, uneven surfaces, and confined or crowded spaces.

Nice To Haves

• Previous experience in valet parking, bell service, or baggage handling is strongly preferred.

Responsibilities

• Greet guests upon arrival and departure, open doors, and provide a warm, professional welcome.
• Safely park, retrieve, and maneuver guest vehicles in accordance with company policies and safety standards.
• Coordinate with the Bell Desk to ensure seamless guest service and timely assistance.
• Provide bell service, including delivering luggage to and from guest rooms.
• Operate and maintain knowledge of valet ticketing and keyboard systems.
• Promptly and accurately deliver sundries, mail, packages, laundry, and other requested items.
• Transport guests to and from the airport or other designated locations as needed.
• Assist with room changes and deliver pre-registration keys for overnight bus groups.
• Support the Front Desk by checking in turnaround bus drivers and overnight groups when required.
• Assist with room “Q” requests and demonstrate the Saflok Key System to guests.
• Respond to guest vehicle jump-start requests and obtain a signed release form before service.
• Share information about hotel facilities and services.
• Maintain a courteous and professional demeanor with guests and team members.
• Comply with uniform and grooming standards, company policies, procedures, and regulatory guidelines.

Benefits

• Wellness programs supporting team members’ financial, physical, and mental well-being.
• Day-one medical coverage may be available depending on position.
• 401(k) matching may be available depending on position.
• Annual performance bonus may be available depending on position.
• Paid time off earned according to local policy and increasing with length of employment.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED