Valet - Support Services Attendant

Four Winds Casinos•New Buffalo Township, MI

11d

About The Position

Responsible for the safe operation and transport of vehicles on the property in accordance with established policies, procedures, and controls. The attendant assists guests in valet and coat check areas, greets arriving guests, parks and retrieves vehicles, and maintains accurate vehicle and guest records. The role also supports guest service, communicates operational information to supervisors and team members, and performs other Support Services duties as assigned. The position requires a valid state driver’s license and good driving record, physical endurance and stamina, effective communication skills, and a Level 4 Gaming License. A high school diploma or GED is preferred. The employee regularly works outdoors and may encounter moderate-to-loud noise in a typically smoky casino environment.

Requirements

Valid driver’s license from the state and a good driving record.
Physical endurance and stamina.
Effective communication skills.
Ability to read, analyze, and interpret documents such as policy and procedure manuals and maintenance instructions.
Ability to respond to common inquiries from employees or guests.
Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals.
Ability to apply common-sense reasoning to a variety of situations.
Ability to meet the physical demands of the job, including regularly talking or hearing, standing, walking, running, sitting, and handling objects, tools, or controls; occasionally reaching, climbing, balancing, stooping, kneeling, crouching, or crawling.
Required vision abilities include close, distance, color, peripheral, and depth perception, and the ability to adjust focus.
Level 4 Gaming License.

Nice To Haves

High school diploma or general education degree (GED) preferred.

Responsibilities

Assist guests promptly and courteously in valet and coat check areas.
Collect, store, track, and return items dropped off by guests, including promotional items.
Greet arriving guests outside under the Porte Cochere.
Enter and update guest information in the database.
Park vehicles in designated property areas and accurately record vehicle locations on valet receipts attached to the appropriate keys.
Store vehicle keys and receipts in the Valet office until guests are ready to leave.
Pick up vehicles from the valet lot in accordance with established safety guidelines.
Communicate effectively with the Supervisor on duty.
Promptly clear the canopy area of cars to be parked.
Communicate valet operation and shuttle information to supervisors and team members.
Maintain a clean, neat, and well-groomed appearance.
Achieve and maintain a high level of guest service and satisfaction.
Maintain accurate and thorough departmental records and reports.
Maintain working knowledge of property facilities and special events to advise guests and employees when possible.
Assist with other Support Services duties as assigned and perform other job-related duties as directed.
Create an atmosphere of fun for casino guests and encourage mutual respect, dignity, and integrity among employees by setting positive examples.