Valet Supervisor

JACK Entertainment•Cleveland, OH

2d•Onsite

About The Position

The Valet Supervisor is responsible for supporting the Valet manager in all departmental initiatives related to the casino grand opening, including hiring, training, and process/procedure development. Responsibilities include valet car parking/retrieval, garage and parking oversight, cashiering, coat checking, and shuttle services. This role owns the Valet area arrival experience, ensuring cleanliness, effective customer-facing signage and directional aids, and optimal audio/visual components. The supervisor ensures the highest level of welcoming and promptness from staff, assists in developing and implementing departmental goals and objectives, and enforces policies and procedures for efficient, safe, and secure operations. They investigate and report incidents and damage claims, take corrective actions, and ensure guest problems are handled quickly to ensure guest satisfaction. The role involves reviewing scheduling and staffing levels, maintaining tracking and logging processes, and leading employees through hiring, training, evaluation, coaching, counseling, recognition, team building, and development. The supervisor drives a sense of urgency within the team, sets high personal standards, and implements initiatives to improve the employee experience.

Requirements

Must be able to work independently.
Must be able to sit, stand or walk for long periods of time (4 hours).
Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator.
Must be able to lift and carry up to 50 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel.
Respond to visual and aural cues.
Must have the manual dexterity to operate a computer and other necessary office equipment.
Must be able to tolerate areas containing dust, loud noises and bright lights.
Must be able to work varied shifts, weekends and holidays as needed.
Ability to simultaneously manage several projects, and not be frustrated by changing priorities and unforeseen obstacles to achieving objectives.
Ability to speak distinctly and persuasively.
Must be able to read, write, speak, and understand English.
High School Degree or equivalent.
1+ years in customer service industry with a clear passion for service.
Ability to work flexible shifts in a 24x7x365 environment.
Must be at least 21 years of age.
Must be a team player.
Demonstrated ability to communicate effectively, both verbal and written.
Demonstrated ability to deal effectively with employees at all levels.
Strong organizational and analytical skills.
Computer literacy.
Ability to handle complex and emotional issues.
Act as a role model to other employees and always leads by example.
Must project professionalism and possess excellent verbal and written communication skills.
Professional appearance.
Must possess a valid driver’s license and qualify for/obtain all necessary company licensing and insurance coverage.

Nice To Haves

1 year in Valet leadership preferred.

Responsibilities

Greets everyone at all times, making eye contact and verbally greeting guests and coworkers.
Supports the Valet manager in all departmental initiatives related to the casino grand opening, including hiring, training, and process/procedure development.
Performs valet car parking/retrieval, garage and parking oversight, cashiering, coat checking, and shuttle services.
Owns the Valet area arrival experience, including cleanliness, customer facing signage and directional, audio/visual components.
Ensures the highest level of welcoming and promptness from staff.
Assists in the development and implementation of goals and objectives for the Valet department.
Implements departmental procedures and policies to ensure efficient, safe and secure operations.
Ensures departmental procedures are enforced and effective in assuring proper protection of operations from loss due to mistake or theft.
Investigates, follows-up and reports incidents and damage claims.
Takes corrective actions as appropriate.
Ensures all guests problems are handled quickly to ensure guest satisfaction within the established guidelines.
Reviews scheduling and staffing levels to ensure adequate levels to accommodate guest volumes.
Maintains and reviews tracking and logging processes to measure and monitor productivity and capacity.
Engages in and drives all aspects of leading employees, including hiring, training, evaluating, coaching, counseling, recognition, team building and development team members.
Drives a sense of urgency within team; ensures attendants run/jog to and from cars.
Sets high personal standards for performance and encourages others to do the same.
Implements initiatives to improve the employee experience and employee opinion ratings.
Consistently demonstrates legendary leadership, influence, drive, innovation and commercial awareness.