Supervisor - Valet

Propark Mobility • Austin, TX

1d • Onsite

About The Position

The Supervisor - Valet is responsible for motivating and leading staff to promote teamwork and a customer service environment. This role involves responding to customer inquiries and complaints, assisting with accident/incident reports, and aiding local management with training, scheduling, and evaluations. The supervisor will also assist with maintaining equipment, uniforms, and supplies, reconciling daily bank reports and ticket logs, and monitoring facility conditions for safety and maintenance issues. Additionally, the role may require performing valet, attendant, or cashier duties as needed.

Requirements

• At least 18 years old.
• A valid driver's license and have been driving for at least 2 years.
• Energetic, outgoing and can stand, run, and carry items, up to 50lbs, if needed.
• Great communicator in both written and spoken language, with a friendly, professional approach to everyone you meet.
• Thrive in a fast-paced environment, and can help resolve customer issues in a positive and helpful way.
• At least one year of related parking and/or customer service experience.
• A motivated individual willing to take on new challenges, with experience in Customer Service or the Hospitality Industry.
• A roll-up-the-sleeves, get stuff done type of person that is organized, honest and thoughtful.
• Trustworthy, loyal and dependable.
• Self-sufficient, resourceful, collaborative and decisive.
• See a challenge as an opportunity and are looking for a position with a chance for growth.
• Flexible schedule meaning that the position may require working weekends and holidays.
• Very strong conversational communication skills.
• An exceptional way with people and want more.
• Can drive a manual (standard, stick-shift) transmission.

Nice To Haves

• Valet parking: 1 year+
• Customer service: 1 year+

Responsibilities

• Help motivate and lead staff in promoting teamwork and a customer service environment.
• Respond to customer inquiries and complaints and assist with completing accident/incident reports.
• Assist with training, scheduling, and evaluation of staff.
• Assist local management with maintaining and/or cataloging all equipment, uniforms, and supplies.
• Reconcile daily bank reports and ticket logs and identify discrepancies as applicable.
• Maintain log of field bank transactions, uniforms issued, and parking violators, as applicable.
• Monitor cleanliness and physical conditions at the assigned facilities and report any safety or maintenance issues to local management.
• Perform valet, attendant, or cashier duties as needed.

Benefits

• Promote from within
• Flexible scheduling
• Paid Holidays
• Wellness programs
• Free and confidential employee assistance program (EAP) that provides support and resources to employees and their families 24/7. Including 3 free counseling sessions for all employees and each household family member.
• Paid vacation (FT Employees)
• Extra day-off on your birthday (FT Employees)
• Benefits Package (FT Employees) - including medical, HSA, FSA, dental, vision, and 6 supplemental insurances, including commuter benefits, pet insurance and 401k!
• Free parking while on shift at your assigned Propark location.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed