VALET SERVICE WORKER

Hollywood Casino Joliet•Joliet, IL

About The Position

The Valet Service Worker provides guest service and promotes a positive attitude to create an enjoyable experience for guests and team members. The role handles incoming and departing vehicles safely, maintains vehicle and parking records, supports valet-area cleanup, and assists guests with inquiries. The position may also involve Coat Check duties, accepting cash for valet parking, and coordinating shuttle pickups or drop-offs. The employee must drive guest vehicles in accordance with the company MVR policy and work outdoors in inclement weather when required.

Requirements

High school diploma or equivalent.
Valid Illinois Driver's License.
Ability to operate manual- and automatic-transmission automobiles.
Ability to understand and speak English.
Must drive guest vehicles and comply with the company MVR policy.
Must be at least 18 years of age.
Regularly talk and hear; frequently stand and walk; occasionally sit, reach, stoop, kneel, and crouch.
Occasionally lift or move up to 50 pounds and push or pull carts and equipment weighing up to 250 pounds.
Manual dexterity to operate necessary equipment.
Required vision abilities include close and distance vision, peripheral vision, depth perception, and ability to adjust focus; prescribed glasses or contacts must be worn while working as needed.
Must be able to run and work in inclement weather.

Nice To Haves

Six months of valet experience is preferred.

Responsibilities

Provide a high level of guest service and promote a positive attitude.
Ticket incoming vehicles and note any existing vehicle damage on the parking ticket.
Park incoming vehicles safely and responsibly.
Return keys to the Valet booth and place or retrieve keys on the keyboard as directed.
Retrieve departing guests’ tickets and notify valet retrievers to bring their vehicles.
Retrieve exiting vehicles safely and responsibly.
Assist co-workers with cleanup of assigned valet areas.
Hang and retrieve coats in Coat Check.
Respond to guest inquiries, provide assistance, or direct guests to another area for information.
Accept cash for valet parking and make change as needed.
Maintain a log of the number of cars parked and retrieved.
Use good judgment when notifying the shuttle bus of pickup or drop-off needs.
Promote superior guest service.
Perform other related duties as assigned.