Valet Parking Driver (full-time)

AccorHotel • Toronto, ON

74d • Onsite

About The Position

The Valet Driver is responsible for handling guests and visitor vehicles, as well as providing the highest caliber of service in an efficient and friendly manner during guest’s arrival, departure, and through the length of the guests stay. Reporting to the Front Office Leaders, responsibilities and essential job functions include but not limited to: Greeting all guests and co-workers with a smile and an appropriate hospitality greeting. To be noticeably positioned at entrances anticipating guests needs and to provide parking assistance upon arrival, and departure of guest vehicles. Greets all guests arriving by vehicle, and promotes valet parking as only hotel related parking option or clearly directs guest to appropriate public parking service if they prefer. Provide the guest with detailed parking fees and clear explanation of valet benefits. Ensures driveway and entrance are free and clear from congestion for arrivals and departures of vehicles by ensuring all cars are parked in an expedient manner. Register guest vehicles in Valet Parking device with accurate information. Complete a thorough walk around of guests' vehicles prior to entering garage highlighting any damage on Valet Parking device and advising Front Office Leaders of any warning lights present on guests' vehicle. Ensures all vehicle keys are clearly identified and stored in a locked location. Retrieving vehicles as requested by guest in a quick and timely manner. Assist with opening and closing vehicle doors. Assist guest in loading luggage into vehicle and providing directions as needed upon departure. Provide the removal of items from stored vehicles if required, and other miscellaneous services requested by the guest or Front Office Leaders in a timely manner. When requested or anticipated, provide guests with information and answers to questions about Hotel facilities, meeting functions, dining facilities, local transportation alternatives, and tourist attractions. Assists in fire alarms by fulfilling duties as outlined in the hotel fire response manual. Assist in ensuring guest and co-worker safety and security by reporting any suspicious or unusual behavior or occurrence to the appropriate supervisor on duty and informing security. Strict adherence to Fairmont Service Standard Expectations as it relates to Valet Parking. In the course of normal duties, to observe, report, or take immediate corrective action on deficiencies, malfunctions, and untidiness. To report for duty with a professional appearance and dress to standards. Awareness and acknowledgement of all our AccorLiveLimitless Members.

Requirements

• Available for shift work including weekends, evenings and holidays
• Ability to work in fast paced environment
• Extremely detail oriented
• Ability to prioritize, while multi-tasking
• Excellent interpersonal skills
• Team oriented
• Excellent verbal communication skills
• Customer Service focused
• Professional manner and outgoing personality
• Valid Driver’s License with no infractions
• Ability to operate all type of vehicles (Manual and Automatic transmission)
• Must be legally eligible to work in Canada.

Nice To Haves

• Working knowledge of Property Manager, Microsoft Office and Microsoft Excel an asset
• Previous experience with Valet Operating System an asset
• Previous cash handling experience an asset

Responsibilities

• Greeting all guests and co-workers with a smile and an appropriate hospitality greeting
• To be noticeably positioned at entrances anticipating guests needs and to provide parking assistance upon arrival, and departure of guest vehicles.
• Greets all guests arriving by vehicle, and promotes valet parking as only hotel related parking option or clearly directs guest to appropriate public parking service if they prefer
• Provide the guest with detailed parking fees and clear explanation of valet benefits
• Ensures driveway and entrance are free and clear from congestion for arrivals and departures of vehicles by ensuring all cars are parked in an expedient manner.
• Register guest vehicles in Valet Parking device with accurate information
• Complete a thorough walk around of guests' vehicles prior to entering garage highlighting any damage on Valet Parking device and advising Front Office Leaders of any warning lights present on guests' vehicle
• Ensures all vehicle keys are clearly identified and stored in a locked location
• Retrieving vehicles as requested by guest in a quick and timely manner
• Assist with opening and closing vehicle doors
• Assist guest in loading luggage into vehicle and providing directions as needed upon departure
• Provide the removal of items from stored vehicles if required, and other miscellaneous services requested by the guest or Front Office Leaders in a timely manner
• When requested or anticipated, provide guests with information and answers to questions about Hotel facilities, meeting functions, dining facilities, local transportation alternatives, and tourist attractions.
• Assists in fire alarms by fulfilling duties as outlined in the hotel fire response manual.
• Assist in ensuring guest and co-worker safety and security by reporting any suspicious or unusual behavior or occurrence to the appropriate supervisor on duty and informing security.
• Strict adherence to Fairmont Service Standard Expectations as it relates to Valet Parking
• In the course of normal duties, to observe, report, or take immediate corrective action on deficiencies, malfunctions, and untidiness.
• To report for duty with a professional appearance and dress to standards.
• Awareness and acknowledgement of all our AccorLiveLimitless Members.

Benefits

• Starting Rate of Pay: $17.60 per hour. You will receive a wage increase following six months of compensated service, as per the collective agreement. This role is tipped.
• Free Meals: Healthy meals on us every shift.
• Travel Discounts: Sweet deals at Accor hotels worldwide.
• Dry Cleaning: Free dry-cleaning for your work gear.
• Skill Up: Custom learning programs to boost your talents.
• Impact: Join our Health & Wellness, Sustainability, and DEI Committees.
• Level Up: Unlock new career heights with exciting growth paths.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed