Attendant Valet Parking

Seaport Hotel•Boston, MA

1d•Onsite

About The Position

As a Valet attendant, you are a first and last impression for our guests. Your role is to deliver exceptional service while safely and efficiently parking guest vehicles. This position reports to the Director of Guest Services. The operations of Seaport are 24 hours a day 7 days a week, inclusive of all holidays. Therefore, your schedule must be flexible to meet the needs of the business accordingly. Due to the cyclical nature of hospitality, flexibility is required to meet business needs. Participation in “all hands” events may be necessary. The hotel operates 24/7, including holidays. The company strives to support work-life balance.

Requirements

Valid Driver’s License and Clean Driving Record
Operate a wide variety of vehicles (standard transmission, electric, luxury / high-end / performance / specialty)
Ability to stand and walk for extended periods of time, intermittent jogging/running
Must have upper body strength to lift up to 50 lbs. repeatedly throughout the shift.
Requires finger, hand, and upper body dexterity to push, pull, and move levers, equipment, and furniture.
Must be able to work with arms raised above head for extended periods.
Regularly carrying, lifting, or pulling items weighing up to 50 lbs.
Fluency of the English language is strongly preferred.
Ability to understand and compose instructions, memos, and short correspondence.

Nice To Haves

Previous valet experience preferred, preferably in an Upscale or Luxury property
High School diploma, general education degree or international equivalent preferred.

Responsibilities

Greet arriving and departing guests with courtesy and professionalism
Follow all established valet procedures – open vehicle doors, provide valet tickets, identify the guest, document existing damage, maintain an accurate log of vehicles
Safely operate, park and retrieve guest vehicles in a timely manner
Assist guests with luggage, directions etc. as needed
Always adhere to safe and lawful driving practices, prioritizing guests, pedestrian, and vehicle safety
Accurately and securely store guest keys and return at the time of departure
Consistently deliver a level of service that exceeds expectations
Be knowledgeable about Seaport District shopping, dining and general points of interest
Represent the hotel with a positive attitude and professional attire
Follow sustainability guidelines and practices related to Seaport’s sustainability programs
Carry out any other duties which fall within the broad spirit, scope, and purpose of this job description and which are commensurate with the role
Responsible for practicing, managing, and promoting our Mission, Purpose and Values so that it becomes an intricate part of the everyday operation.
Maintain regular attendance in compliance with hotel standards.
Adhere to hotel rules and regulations for safe and efficient operations.
Foster a culture of trust and respect.
Live Seaport Hotel’s Core Principles: Seek to warmly greet everyone, Engage in active communication, Anticipate guest needs, Promote creativity and connections, Openly inquire about guest satisfaction, Respond with passion and commitment, Thank each guest and each other