Valet Parking Attendant

Odawa Casino Resort•Petoskey, MI

21d•Onsite

About The Position

The Valet Parking Attendant serves as a guest-facing representative of Odawa Casino Resort, providing valet, transportation, and arrival services. The role handles guest vehicles safely and efficiently, maintains the security of vehicles and keys, and helps create a welcoming first and last impression. The position supports transportation operations and requires a commitment to safety, hospitality, professionalism, and operational excellence. Duties are performed in all weather conditions. The attendant greets and assists guests, stays informed about resort promotions and amenities, parks and retrieves vehicles, tracks keys and claim tickets, and reports accidents, damage, incidents, or security concerns. Transportation duties may include chauffeur and shuttle operations. The attendant also maintains guest arrival areas, follows safety procedures, keeps records, attends training, protects confidential information, and assists at other properties or departments as needed. Team members are expected to demonstrate professionalism, accountability, integrity, collaboration, continuous learning, and ownership of their responsibilities in keeping with the resort’s mission and values.

Requirements

High school diploma or equivalent preferred.
Valid Michigan Chauffeur License or Commercial Driver’s License (CDL) with Passenger (P) endorsement required.
Valid DOT Medical Card required; must maintain eligibility.
Minimum of two years of licensed driving experience.
Must be insurable under Odawa Casino Resort’s insurance carrier requirements and maintain an acceptable driving record.
Must be able to obtain a gaming license under LTBB Gaming Regulatory Commission regulations and serve in the position under applicable law.
Ability to read, write, speak, and understand English.
Strong interpersonal, communication, and guest service skills.
Ability to work effectively with guests, Team Members, and management.
Ability to work independently with minimal supervision while contributing as part of a team.
Ability to maintain composure and professionalism in a fast-paced environment.
Ability to accurately manage vehicle keys, claim tickets, and related documentation.
Ability to comply with regulatory, safety, departmental, and company policies.
Ability to withstand a high level of high-impact running, standing, and walking for extended periods throughout the shift.
Ability to perform repeated physical activity on inclined surfaces and in varying weather conditions.
Ability to work outdoors for extended periods in all seasonal weather conditions.
Ability to safely enter, exit, and operate a variety of vehicle types.
Ability to lift and carry up to 25 pounds occasionally.
Available to work flexible schedules, including evenings, weekends, holidays, overtime, and special events as business needs require.
May be required to successfully complete a job-related skills assessment.

Nice To Haves

Previous customer service, hospitality, valet, transportation, or related experience.
Basic mathematics and cash-handling skills.
High school diploma or equivalent.
Preference applies to Native Americans in accordance with applicable tribal law.

Responsibilities

Greet and welcome guests in a friendly, professional, and courteous manner.
Provide guest service consistent with the organization’s mission, values, and service standards.
Maintain knowledge of current promotions, events, amenities, and resort offerings.
Respond promptly and professionally to guest inquiries, requests, and concerns.
Safely park and retrieve guest vehicles while prioritizing guest satisfaction and safety.
Maintain the security of guest vehicles and personal property while vehicles are in the Resort’s possession.
Immediately report accidents, vehicle damage, incidents, or security concerns to management and/or Security.
Receive, store, issue, and track vehicle keys according to established procedures.
Reconcile valet claim tickets and vehicle records accurately.
Provide chauffeur and shuttle transportation services as assigned.
Operate company vehicles safely and comply with traffic laws, DOT requirements, and company policies.
Communicate using two-way radio systems and other communication equipment.
Keep the valet area, front entrance, vestibule, and surrounding guest arrival areas clean, organized, and presentable.
Remove debris, sweep walkways, clean glass surfaces, and help maintain a safe environment.
Follow departmental safety standards and promptly report unsafe conditions.
Demonstrate professionalism and serve as a positive role model for Team Members.
Maintain accurate records, documentation, and reports as requested.
Attend required meetings and complete required training programs.
Maintain confidentiality of sensitive guest, employee, and company information.
Assist at other properties, departments, or locations when operationally necessary.
Perform other duties assigned within the scope of the position.
Demonstrate behaviors consistent with the resort’s mission and values, including creating memorable guest experiences, working collaboratively, maintaining integrity, learning continuously, and taking ownership.