Valet Manager - Woodlands, Texas

Laz Parking•The Woodlands, TX

About The Position

The Valet Manager oversees valet staff and daily operations for restaurant clients, under the direction of an unspecified leader, to provide professional parking management. The role supports LAZ Parking’s employee-focused, servant-leadership culture and home-office programs while addressing operational teams’ needs at assigned locations. The manager leads and develops employees, manages client relationships and financial performance, supports new-location openings and transitions, and ensures contractual requirements and service expectations are met. The position also includes reporting, event operations, payroll coordination, staff scheduling and training, and coordination with local police and emergency management teams.

Requirements

Bachelor’s degree or equivalent work experience.
At least 3 years in a management role.
Parking management experience is required.
Knowledge of Excel, Word, PowerPoint, and general Microsoft Office applications.
Strong customer service skills and abilities.
Ability to seek improvement and foster idea sharing and creative problem solving.
Ability to be approachable and facilitate coaching conversations with employees and managers.
Ability to mitigate challenges and lead others through them.
Ability to encourage open expression of ideas and opinions.
Excellent team-building and interpersonal skills.
Ability to work independently and multitask.
Ability to communicate professionally and effectively with all levels of the organization.
Ability to interpret policies, procedures, and standard business practices.
Demonstrated sense of urgency and timeliness.
Willingness to work in heat, wind, snow, rain, and other elements.
Ability to lift, push, and pull at least 25 pounds.
Ability to stand, walk, and run for extended periods.
Ability to bend, stoop, squat, and lift frequently throughout a shift.
Candidates must submit to a background check and pre-employment drug screen.

Nice To Haves

Experience in valet or operating a valet system is desired.
Experience in the hospitality industry is a plus.

Responsibilities

Lead, direct, and develop employees to accomplish annual and periodic goals and initiatives, using LAZ Parking’s culture as a guideline.
Oversee daily valet operations for restaurant clients, including staff, customer complaints, and client requests.
Identify high-potential employees to support organizational growth.
Process payroll, ensure timely sign-off on hours, collaborate with local payroll, and work with the Human Resources Manager on wage-and-hour compliance.
Execute plans for opening newly assigned locations.
Manage location finances, adhere to budgets, and pursue revenue enhancements.
Oversee transitions of newly assigned locations from contract acceptance through opening, ensuring client satisfaction.
Develop client relationships and support business retention.
Organize and narrate parking-management skills for Supervisors and Team Leads.
Understand, implement, and deliver requirements in client contracts.
Assist the region in preparing for potential new locations, including rate surveys and ticket pulls.
Prepare daily, weekly, monthly, and annual financial and operational reports as required.
Maximize revenue, manage expenses, and customer satisfaction while maintaining service thresholds and initiatives aligned with client expectations.
Manage, plan, schedule, train, and direct Assistant Managers and Team Leaders, including compliance with Collective Bargaining Agreements where applicable.
Implement and complete projects, programs, and initiatives arising from assigned operations.
Communicate with local police departments and emergency management teams regarding operations.
Organize and oversee event operations within LAZ Parking.
Assist with monitoring, reviewing, and analyzing market rate structures.
Perform additional duties as assigned.