Universal Banker III - Houston The Woodlands, Texas

South State Bank•The Woodlands, TX

10d•Onsite

About The Position

The Universal Banker serves as a full-service, single point of contact in the branch for customers’ financial needs, working in the dual capacity of Teller and Financial Services Representative (FSR). The role provides transactional and account-management service, seeks to attract, expand, and retain customer relationships, and contributes to the bank’s financial growth. The position handles teller transactions and account services, explains bank products and policies, identifies customer needs, and refers customers to suitable products and services. It follows banking regulations, security and audit procedures, and branch policies while providing prompt, accurate, confidential, and courteous service. Additional duties may include vault responsibilities, increased transaction approval limits, check sign-offs, and consumer lending goals. The role is based at the branch in The Woodlands, Texas. The work is most likely in an open lobby area at an individual workstation inside a temperature-controlled facility. Travel may be required for meetings or training.

Requirements

High school diploma or equivalent.
Eighteen months of teller or cash-handling experience.
Recommended three years of customer relationship-building or sales experience.
Demonstrated expertise in Teller II and basic FSR job functions.
Experience in cash handling, sales, and customer service.
Good interpersonal and computer skills.
Ability to read, write, speak, and understand English.
Ability to lift up to 50 pounds, stand and/or sit for long periods, access and interpret information on computer screens and documents, read reports and cash denominations, and identify customers.

Nice To Haves

Previous banking experience preferred.

Responsibilities

Serve customers promptly, accurately, efficiently, and confidentially according to South State Bank service standards.
Understand and explain bank products and services, including their features, benefits, rules, regulations, and pricing.
Identify customer needs and expectations and seek opportunities to expand customer relationships through referrals.
Maintain a neat and professional appearance in accordance with bank policy.
Follow applicable banking regulations, including Regulation CC and the Bank Secrecy Act.
Understand customer-facing technology and discuss and enroll customers in self-service options.
Process transactions for savings, checking, and loan accounts.
Maintain a neat and orderly work area.
May assist in guiding and training new tellers.
May allow customers access to safe deposit boxes.
Cash checks and process savings withdrawals within assigned limits and procedures.
Sell certified checks and balance transactions daily.
May service or balance ATMs and use the branch capture system.
Follow transaction procedures to minimize operational errors and maintain proper workflow.
Follow branch security and audit procedures and understand security devices.
Open new deposit accounts and handle stop payments, wire transfers, and other maintenance functions within assigned limits.
Explain policies and procedures to customers as needed.
Resolve customer problems and complaints courteously and discreetly, and direct customers with difficult problems to other sources for assistance.
Show appreciation for customers’ time and business and provide a business card if one has not already been given.
Ensure records, reports, and correspondence resulting from customer development efforts are correct, timely, and properly distributed.
May take on vault or back-up vault responsibilities, approve teller transactions within increased limits, sign off on checks, and work toward an established consumer lending goal.
Complete required onboarding, teller, banker, and regulatory compliance training, acknowledge assigned policies through DocuSign, and complete additional training as required.
Travel to meetings or training as needed.
Perform other duties as assigned.