Senior Universal Banker (III)

Millbury Federal Credit • Worcester, MA

12d • Onsite

About The Position

The Sr. Universal Banker (III) quickly identifies problems, diffuses conflict, provides solutions for both members and staff, is well-versed in MCU’s products and services, and provides leadership to the branch team in generating business partner referrals and consultative sales. The incumbent is also responsible for helping management develop, implement, and monitor new procedures, policy, and compliance-related processes, coaching and training staff, and completing all tasks related to servicing the credit union’s members.

Requirements

• High school diploma or G.E.D. required
• Minimum 3 years of banking experience with proven supervisory experience.
• Knowledge of credit union / banking products and regulations.
• General understanding of math, computers, and Microsoft Office applications.

Nice To Haves

• associate or bachelor’s degree preferred

Responsibilities

• Provide exceptional member service skills both on the phone and in person.
• Perform all types of account maintenance.
• Assess and interpret legal documents, including power of attorneys, court-appointed fiduciaries, trusts, and representative payees.
• Process all related transactions according to credit union policy and federal / state laws.
• Process, prepare, and close consumer loans.
• Assist management team in educating, coaching, and motivating staff to recognize and fulfill branch referrals and sales goals.
• Establish, develop, and retain relationships with existing and potential members.
• Lead by example.
• Offer support, guidance, and training to branch team.
• Assist team with managing branch cash flow and reconciliation of the branch, cash vaults, teller cash recycler, ATM, and coin machine.
• Maintain a cash drawer and / or cash vault as needed.
• Adhere to MCU’s policies and procedures and required banking regulations.
• Complete annual training to maintain knowledge.
• Uphold a high level of confidentiality and tact.
• Assist in community events to increase the credit union’s outreach and foster new business opportunities.
• Assume additional responsibilities as requested.

Benefits

• Competitive salary
• Vacation, sick and personal paid time off
• 11 paid Federal holidays
• Health, dental, vision, life, and disability insurance
• Tuition assistance
• 401(k) retirement plan with employer match
• Employer funded profit sharing
• Annual bonus to qualified employees

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED