Valet Drivers - Guest House at Graceland - immediate 2nd shift opening

Towne Park • Memphis, TN

11d • $13 - $26 • Onsite

About The Position

The Valet Driver, listed in the job description as a Guest Service Associate, provides attentive, friendly, and efficient hospitality services to guests at the Guest House at Graceland. The role includes parking and retrieving guest vehicles safely and promptly, assisting with luggage when applicable, and helping guests with directions, transportation, reservations, facility amenities, and other inquiries. The position also explains parking rates and retrieval procedures, manages vehicle keys and claim checks, maintains valet records, and collects parking revenue when needed.

The listed starting base pay is $13 per hour, plus tips; the stated tip range is $7–$13 per hour. The role may involve weekday, weekend, holiday, and varied-shift work. Work is primarily outdoors, potentially for the full shift, in conditions that may include extreme heat or cold. Travel of up to 5% may be required.

Requirements

• High school diploma or GED.
• Valid driver’s license for the state of application, or within a commutable distance from that state, as applicable.
• One month of related experience and/or training, or an equivalent combination of education and experience.
• Knowledge of principles and processes for providing customer and personal services.
• Ability to read and write standard English; understand simple instructions, short correspondence, and memos; and write simple correspondence.
• Ability to present information effectively in one-on-one and small-group situations to guests, clients, and coworkers.
• Ability to perform basic arithmetic with three-digit numbers and American currency, understand 24-hour and military time, and understand rates based on elapsed time.
• Ability to perform parallel parking.

Nice To Haves

• Ability to operate a manual transmission is highly desirable.

Responsibilities

• Maintain a pleasant, friendly, and professional demeanor with guests, coworkers, and clients; greet guests promptly and use their last names during interactions.
• Welcome guests using the appropriate salutation, follow phone etiquette, and remain in designated areas when not completing tasks.
• Park and retrieve vehicles slowly and cautiously; assist with bell services and luggage storage as needed; open vehicle and hotel doors for guests.
• Assist guests with directions, taxis, reservations, and other inquiries; provide information about facility outlets, meeting rooms, amenities, and nearby attractions.
• Deliver messages, items, or guest amenities as requested and shuttle guests to approved locations.
• Explain parking rates and vehicle retrieval procedures to guests.
• Issue claim checks after receiving vehicle keys and collect claim checks before issuing keys.
• Complete and maintain vehicle ticket information, including key tags, guest folios, vehicle locations, damage surveys, and claim-check receipts; record the vehicle location on each key tag after parking.
• Calculate and collect parking revenue when needed.

Benefits

• Medical benefits are offered to full-time and part-time employees.
• Eligible employees may enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits.
• Eligible employees may enroll in the company’s 401(k) retirement savings plan.
• The position offers cash tips; the stated tip range is $7–$13 per hour.
• Select shifts receive bonus pay.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED