Valet Concierge (Third Shift/Full-time)

Mediate Management Co•Boston, MA

3h•$20 - $22•Onsite

About The Position

Mediate Management Company is seeking a Valet Concierge to serve as a first point of contact for residents and guests at luxury residential buildings across the Boston metro area. The role focuses on delivering an outstanding client experience through attentive customer service and requires greeting people entering the building, assisting with their needs, and supporting building operations. The position reports to the Lead Concierge and works closely with the Building Superintendent and Property Manager. The schedule is Monday through Friday, 11:00 p.m. to 7:00 a.m. Responsibilities include access control and security monitoring; concierge and administrative services; valet parking; coordination of packages, maintenance requests, resident move-ins and events; and responding appropriately to emergencies. The role also involves removing snow and applying ice melt. Pay is commensurate with experience.

Requirements

At least 2 years of customer service experience; concierge or hotel experience is also identified as suitable experience.
Meet Valet Concierge driving criteria, including holding a valid driver’s license.
Be punctual and able to stay awake for the entire shift.
Be able to stand for long periods.
Have general computer skills for administrative and clerical tasks, including time entry.
Work with minimal supervision and be self-motivated, reliable, and able to anticipate and resolve issues.
Have excellent communication and interpersonal skills.
Remain calm and attentive, especially during heavy building activity and emergencies.
Maintain a professional demeanor and appearance.
Be able to move, lift, push, or carry objects weighing up to 50 pounds without assistance.
Pass a background check.
Provide three professional references.
Be able to commute to the work location by public transportation because the properties have no on-site parking.

Nice To Haves

Ability to drive a manual transmission.
Concierge or hotel experience.

Responsibilities

Act as a liaison between the building and Property Manager and work closely with the Building Superintendent.
Control access, use security cameras, and patrol the building to monitor access points and help ensure building security.
Greet residents, visitors, and vendors, and log guests who do not live at the property.
Perform administrative tasks, update files, logs, and computer systems, and maintain shift notes and pass-on logs.
Provide clerical support, including filing documents and auditing files or daily community transactions as time and shift coverage permit.
Drive, park, and retrieve resident and guest vehicles safely, courteously, and promptly.
Maintain relationships with local restaurants, theaters, and venues; research neighborhood events and make recommendations to residents and guests.
Arrange reservations, tickets, guest accommodations, and museum or gallery exhibit passes.
Help maintain the resident move-in and move-out schedule and coordinate elevator usage with the Property Manager.
Orient new residents to the community and its services, including services available through the Concierge Desk.
Coordinate receipt and delivery of packages and dry cleaning according to building policy.
Contact emergency maintenance personnel when an emergency maintenance situation arises.
Enter maintenance requests promptly and effectively, and follow up on completed requests as requested.
In emergencies, contact the applicable public service response organization and Property Manager and follow procedures in the property manual.
Follow procedures, policies, and correspondence from headquarters; receive maintenance requests and promptly pass them to the appropriate manager.
Assist with organizing, setting up, implementing, and cleaning up resident events.
Remove snow from sidewalks and steps and apply ice melt.
Complete additional projects as requested by the Lead Concierge or Property Manager.