Concierge/Valet

VPNE•Boston, MA

1d•Hybrid

About The Position

The role of the Concierge Ambassador is to complete the customer interaction pleasantly and courteously, maintain a clean and professional environment, and ensure excellent service in every interaction. They are key players in delivering exceptional customer service.

Requirements

Drivers license required
Proficient in English both verbally and written
Ability to read, write and verbally communicate in English
Ability to effectively maneuver around various locations both inside and outside while engaging in, bending, prolonged standing, running, and prolonged sitting and in all weather conditions
Ability to receive medical and security clearance for one or more locations
Possess the manual dexterity to operate essential office equipment, including computers and cash registers
Possess the mental acuity to be able to process cash and manual transactions
Ability to lift a minimum of 50 pounds and push a minimum of 200 pounds
Be at least 18 years of age
Be able and willing to smile during every customer interaction
Maintain uniform standards while around the account
Ability to create relationships with customers
Organization and strong problem-solving abilities

Responsibilities

Make exceptional guest experiences the priority in every interaction
Contribute to a safe environment for all guests and employees per company and site-specific guidelines
Maintaining a ready to serve posture that is welcoming to guests
Make eye contact and smile to all guests to acknowledge them
Prioritize assisting guests before other tasks
Working efficiently, without rushing, to help guests
Use VPNE preferred word choices while speaking with guests
Follow all cash handling guidelines per company policies
Empty trash, sweep and perform other cleaning duties as needed
Performs other duties as assigned within the scope of the Ambassador role.