Valet Captain - The University of Kansas Hospital

Towne Park • Kansas City, KS

2d • Onsite

About The Position

The Valet Captain orchestrates the guest service experience while working alongside coworkers to ensure the site’s service standards are met or exceeded. Under the direction of the Account Manager, the role includes coordination and administrative duties, troubleshooting, and providing guidance when the manager is not on-site. The captain is not a manager, but may handle critical issues and make judgment calls when urgent; non-urgent issues are reported to the manager with relevant facts and a request for direction.

The role provides guest-facing valet and related services, including greeting guests, opening doors, checking in guests, parking and retrieving vehicles, assisting with bell services and inquiries, and maintaining knowledge of the facility and surrounding attractions. It also supports team coordination, vehicle and key security, revenue collection and reconciliation, shift reporting, and schedule communications at the Account Manager’s direction.

The position requires a high school diploma or GED, at least six months of related experience or equivalent education and experience, a valid driver’s license and clean driving record, and the ability to drive a manual transmission. The employee must be at least 18 and pass criminal background, motor vehicle record, and drug screenings, as well as complete Towne Park’s Wheelchair Safety Training. Work is primarily outdoors for extended periods and may involve extreme heat or cold. Travel of up to 5% may be required.

Requirements

• High school diploma or GED.
• At least six months of related experience and/or training, or an equivalent combination of education and experience.
• Must be at least 18 years of age and pass a criminal background check, motor vehicle record check, and drug screen.
• Must complete Towne Park’s Wheelchair Safety Training course.
• Valid driver’s license and clean driving record; must be able to drive a manual transmission.
• Ability to speak, read, and write Standard English; comprehend simple instructions, correspondence, and memos; and write simple correspondence.
• Ability to present information effectively in one-on-one and small-group situations with guests, clients, and associates.
• Ability to apply reasoning and understanding to follow written, oral, or diagram-based instructions.
• Ability to add and subtract three-digit numbers, multiply and divide with tens and hundreds, perform calculations using American currency, understand 24-hour and military time, and understand rates applicable to elapsed time.
• Ability to talk or hear regularly; sit or stand for extended periods; and, as needed, run, walk, handle or feel objects, tools, or controls, reach, climb stairs, balance, stoop, kneel, crouch, or crawl.
• Required vision includes close, distance, color, peripheral, and depth perception, and the ability to adjust focus.
• Ability to exert up to 100 pounds occasionally, up to 50 pounds frequently, and up to 20 pounds constantly to move objects.

Responsibilities

• Maintain a pleasant, friendly, and professional demeanor with guests, client staff, and coworkers; greet guests within 30 seconds and deliver the site’s expected hospitality standards.
• Open vehicle and hotel doors, check in arriving guests, explain parking and retrieval procedures, and park and retrieve vehicles slowly and cautiously.
• Handle guest complaints and difficult situations accurately and calmly, including under pressure.
• Use proper phone etiquette, remain in appropriate areas when not assisting guests, provide bell services, deliver and pick up items from guest rooms, and help guests with directions, taxis, reservations, and other inquiries.
• Maintain detailed knowledge of the client facility, including outlets, meeting rooms, amenities, local attractions, and parking rates.
• Lead by example and communicate effectively to support teamwork and high levels of guest service; appoint coworkers to routine roles and assign non-routine roles or reduce staffing when directed by the Account Manager.
• Issue and collect vehicle claim checks according to procedure; complete vehicle ticket information, damage surveys, and claim check receipts; secure vehicle keys on a belt clip or in a locked key box.
• Do not provide lift services to hotel or hospital guests; offer a hand for assistance, check wheelchairs for safe operation before each use, and clean them after each use.
• Protect guest confidentiality in accordance with HIPAA requirements and maintain the security of customer financial and identifying information.
• Assist the Account Manager with work schedules and notify associates of schedule changes or openings when requested.
• Identify and collect revenue for vehicles; complete cash drop slips, envelopes, shift reports, and other paperwork accurately; reconcile revenue and tickets at the end of each shift.

Benefits

• Eligible employees may enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits.
• Eligible employees may enroll in the company’s 401(k) retirement savings plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED