Valet Attendant - Portland, OR

Parking Management Company•Portland, OR

13h•$16 - $16•Onsite

About The Position

The Valet Attendant provides courteous, efficient, and safe valet services, helping ensure a positive guest experience and the security of guest vehicles. As a first and last point of contact, the attendant welcomes guests, assists with vehicle drop-off and retrieval, manages traffic flow, and responds professionally to inquiries. The role requires careful vehicle operation and key handling, compliance with company safety and operational procedures, and dependable, professional conduct. The attendant inspects vehicles for damage, records parking locations on claim tickets, and keeps valet areas clean and organized. Team members support colleagues, handle problems and challenging situations professionally, attend required meetings, and complete assigned training. The position is hourly and non-exempt, with tips opportunities; rates vary by market and tips depend on service performance and customer interactions. The role reports to a Valet Supervisor or Guest Service Coordinator and is offered as full-time or part-time.

Requirements

High school diploma or GED.
A customer-service-oriented attitude and helpful demeanor are mandatory.
Valid driver’s license and reliable transportation.
Maintain an acceptable motor vehicle record with no more than three moving violations within a three-year period.
Pass and maintain a clean background check.
Ability to stand, walk, and lift up to 50 pounds for extended periods.
Ability to work nights, weekends, and holidays.
Maintain professional appearance and comply with uniform and grooming standards.
Communicate professionally, listen actively, and provide personalized assistance to guests.
Follow company policies and procedures, adapt to changing environments, manage competing demands, and respond flexibly and professionally to unexpected situations.
Demonstrate dependability by following instructions, maintaining work schedules, and completing tasks on time.
Adhere to safety procedures and properly use and maintain equipment.

Nice To Haves

Customer service experience preferred.

Responsibilities

Safely and efficiently park and retrieve guest vehicles while following proper key-handling and safety procedures.
Conduct vehicle damage inspections and document vehicle parking locations on claim tickets.
Greet guests, assist with vehicle drop-off and retrieval, manage traffic flow, and respond professionally to guest inquiries.
Handle problems and challenging situations promptly and professionally to maintain high-quality service.
Follow company policies, attendance and timekeeping procedures, including clocking in and out for shifts and breaks and accurately reporting tips.
Keep valet areas clean, organized, and presentable.
Arrive on time in full uniform and properly groomed before clocking in, and maintain regular attendance and professional standards.
Support colleagues and contribute to a positive team environment.
Perform other tasks as needed to support operational goals and changing business needs.
Attend required staff meetings and complete assigned training modules on time.
Use and maintain equipment properly, follow work instructions and schedules, and report unsafe conditions.
Use a personal cell phone for work-related communication or work applications when required, subject to the company’s reimbursement policy.

Benefits

Medical, vision, and dental insurance upon eligibility.
401(k) upon eligibility.
Supplemental insurance, including life insurance and critical illness coverage.
Bonus opportunities.
Internal leadership development program.
Paid time off.
Paid training.
Tuition assistance through Bellevue University, up to $5,250 per year.
Nationwide discounts through Perks at Work.
Overtime pay for hours worked beyond 40 in a workweek, at one and one-half times the regular hourly rate, in accordance with applicable law.