Full Service Hotel Valet

Hotel Indigo • Vancouver, WA

4d

About The Position

The Valet Attendant is responsible for protecting guest vehicles, providing superior service to guests and employees, and ensuring the efficient delivery and retrieval of guest vehicles. The role includes handling guest keys and dispatch/computer entries, recording vehicle information accurately, and helping maintain smooth guest and traffic flow through the valet area.

The attendant greets and assists guests, supports transportation and luggage needs, answers questions about hotel amenities, and provides local information, maps, and directions. The role also involves maintaining required documentation, keeping work areas clean, following traffic laws and company standards, and assisting with front office and property-security tasks as needed. The position requires outdoor work in varying weather conditions and the ability to drive both manual and automatic transmission vehicles.

Requirements

• Must be at least 25 years of age.
• High school diploma or equivalent required.
• Must have a valid driver's license for the applicable state and an acceptable motor vehicle driving record.
• Minimum of one year of driving experience.
• Must pass a drug test upon hire.
• Must be able to drive vehicles with manual or automatic transmissions.
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high-pressure situations and maintain composure and objectivity under pressure.
• Ability and willingness to work outdoors in inclement weather, including wind, rain, heat, and cold.

Nice To Haves

• Experience in a hotel or related field is preferred.

Responsibilities

• Approach guest and employee interactions in a friendly, service-oriented manner and provide superior customer service.
• Greet guests and assist with the efficient and safe delivery and retrieval of guest vehicles.
• Maintain the safety of every guest vehicle driven and obey traffic laws on and off property.
• Secure guest keys and accurately enter vehicle information and location into the computerized valet parking system.
• Place arrival tickets on the correct numbered hook and assist with dispatch duties.
• Help direct and control traffic flow, monitor and document guest traffic in the valet lot, and assist with speedy service for guests exiting valet.
• Arrange guest transportation using taxis or other forms of transportation and assist guests who need wheelchair transportation.
• Provide accurate and timely department documentation and reports, including claim checks, vehicle damage, statements/billing, and repair conditions.
• Answer questions about hotel amenities and maintain current information about local attractions, events, transportation, churches, and sports arenas; provide information, maps, and directions as needed.
• Assist with loading and unloading luggage and perform front office tasks as needed.
• Assist with securing public spaces, guest corridors, and the parking garage where applicable.
• Help keep work sites and curbside areas neat, clean, and free of debris and clutter.
• Maintain regular attendance, proper appearance and grooming, and compliance with company and brand standards.
• Perform other duties as required and other reasonable business duties assigned by the supervisor.

Benefits

• Paid time off per Washington State requirements (1 hour per 40 hours worked), after the 90-day introductory period.
• Paid vacation after one year of service under MKM policy, beginning at 16 hours per year and capped at 48 hours.
• Medical, dental, and vision insurance eligibility for full-time associates (30 or more hours per week), after the 90-day introductory period.
• Six paid holidays per year.
• IHG team member benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED