Valet Attendant – Walnut Creek Marriott

Towne Park • Walnut Creek, CA

10d • $17 • Onsite

About The Position

The Guest Service Associate provides attentive, friendly, and efficient hospitality services to guests. The role includes parking and retrieving guest vehicles promptly and safely, assisting with luggage and bell services, and helping guests during arrival and departure. The position follows established practices and procedures, with specific directions and frequent checks or verification of work. The work schedule is Monday through Sunday. Compensation is $16.90 per hour plus tips, with a $2 to $4 shift differential based on overnight shifts.

Requirements

• High school diploma or GED.
• Valid driver’s license for the state where applying, or within a commutable distance from that state, as applicable.
• One month of related experience and/or training, or an equivalent combination of education and experience.
• Knowledge of principles and processes for providing customer and personal services.
• Ability to read and write standard English; comprehend simple instructions, short correspondence, and memos; write simple correspondence; and present information effectively in one-on-one and small-group situations.
• Ability to add and subtract three-digit numbers, multiply and divide with tens and hundreds, and perform these operations using American currency.
• Ability to understand 24-hour and military time systems and rates applicable to elapsed time.
• Ability to perform parallel parking.
• Ability to meet the physical demands of the role, including extended sitting or standing, walking, running, handling objects or controls, reaching, climbing stairs, balancing, stooping, kneeling, crouching, crawling, and exerting up to 100 pounds of force occasionally, 50 pounds frequently, and 20 pounds constantly.
• Ability to work outdoors for extended periods, potentially for an entire shift, in extreme heat or cold weather.
• Travel of up to 5% may be required.

Nice To Haves

• Ability to operate a manual transmission.

Responsibilities

• Maintain a pleasant, friendly, and professional demeanor with guests, coworkers, and clients; acknowledge and greet guests within five feet and use guests’ last names during interactions.
• Welcome guests using the salutation of the day, follow proper phone etiquette, and remain in designated areas when not completing tasks.
• Park and retrieve vehicles slowly and cautiously; assist with bell services and luggage storage; and open vehicle and hotel doors for guests.
• Assist guests with directions, taxis, reservations, and other inquiries; provide information about facility outlets, meeting rooms, amenities, and local attractions; deliver requested messages, items, and guest amenities; and shuttle guests to approved destinations.
• Explain parking rates and vehicle retrieval procedures; issue claim checks after receiving vehicle keys and collect claim checks before issuing keys; complete and maintain vehicle, ticket, key tag, guest folio, location, damage survey, and claim check information; record vehicle locations on key tags; and calculate and collect revenue when needed.

Benefits

• Eligibility to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits.
• Eligibility to enroll in the company’s 401k retirement savings plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED