Valet Attendant PM/AM

Omni Hotels & Resorts•Dallas, TX

9d•Onsite

About The Position

The Valet Attendant greets hotel guests in a friendly and professional manner and parks and retrieves their vehicles promptly, courteously, and safely. The role includes welcoming arriving guests and thanking departing guests, inspecting vehicles for visible damage, providing car tickets, assisting guests with luggage or directions, and communicating special needs to Guest Services. Attendants follow vehicle and hotel-equipment safety procedures, monitor and maintain the garage area, complete required forms, and handle cash or credit card transactions when necessary. They may also perform other duties supporting department operations as requested by management.

Requirements

Must be at least 21 years old for insurance purposes.
Must have no more than one motor vehicle violation in the last two years.
Must have a valid Texas driver's license.
Must have an excellent driving record.
Must be able to drive vehicles with automatic and manual transmissions.
Must be able to work well under pressure in a fast-paced environment.
Must have excellent communication skills and strong customer service skills.
Must be able to stand for up to eight hours, walk, and run in a fast-paced environment.
Must be capable of lifting up to 50 pounds.
Must be willing to undergo drug screening and an MVR background check.
Must be willing to work outdoors in all weather conditions, including rain, snow, wind, and extreme heat.
Must have flexible availability for a varied schedule, including evenings, weekends, and holidays.

Nice To Haves

Prior cash handling experience.

Responsibilities

Greet arriving and departing guests promptly, courteously, and professionally, welcoming them or thanking them for their stay.
Inspect guest vehicles for visible exterior or interior damage and notify a supervisor immediately.
Park and retrieve guest vehicles promptly and safely, following driving rules such as driving slowly, sounding the horn near ramps, and not using a cell phone or car audio.
Provide guests with car tickets to identify their vehicles and support correct billing.
Assist guests with luggage and directions, and communicate guests’ specific needs to Guest Services.
Follow procedures when using hotel equipment, including a man lift.
Follow Safe and Clean guidelines, including applicable face-mask and social-distancing measures.
Monitor the garage for hazards or suspicious activity and contact Loss Prevention if necessary.
Immediately report accidents involving guest vehicles to the supervisor, Director of Rooms, and Loss Prevention, and ensure guests are notified of damage before departure.
Keep the garage clean, remove litter, and notify housekeeping about overflowing trash cans.
Complete parking garage forms.
Perform cash handling and credit card procedures when necessary.
Perform other duties related to successful department operations as requested by management.