Valet Attendant - Tucson, AZ

Parking Management•Tucson, AZ

2d•Onsite

About The Position

The Valet Attendant provides courteous, efficient, and safe valet services while protecting guest vehicles and creating a welcoming, professional experience from arrival through departure. The role involves inspecting vehicles, documenting damage and parking locations, handling keys appropriately, parking and retrieving vehicles safely, managing traffic flow, and responding to guest questions. Attendants are expected to communicate professionally, resolve service issues promptly, and contribute to a positive team environment. The position requires regular attendance, punctuality, compliance with timekeeping and company policies, and arriving in uniform and properly groomed. Attendants maintain clean and organized valet areas, complete required training and staff meetings, and assist with additional operational tasks as needed. Work takes place indoors and outdoors at on-site parking facilities and may involve varied weather, noise, moving vehicles, and exposure to the elements. The role requires extended periods of standing and walking and lifting up to 50 pounds. Nights, weekends, and holidays may be required. Employees may need to use a personal cell phone for work-related communication and applications; reimbursement follows company policy.

Requirements

High school diploma or GED.
A customer-service-oriented attitude and helpful demeanor.
Valid driver's license and reliable transportation.
Acceptable motor vehicle record, with no more than three moving violations within a three-year period.
Pass and maintain a clean background check.
Ability to stand, walk, and lift up to 50 pounds for extended periods.
Ability to work nights, weekends, and holidays.
Ability to maintain uniform and grooming standards.
Ability to follow instructions, schedules, company policies, and safety procedures and complete tasks on time.

Nice To Haves

Customer service experience.

Responsibilities

Conduct vehicle damage inspections and document parking locations on claim tickets.
Safely park and retrieve guest vehicles and follow proper key-handling procedures.
Follow safety protocols to protect personal safety and vehicle security.
Greet guests, assist with vehicle drop-off and retrieval, manage traffic flow, and address guest inquiries professionally.
Handle challenging situations professionally, resolve problems promptly, and provide high-quality guest service.
Support colleagues and contribute to a positive team environment.
Follow attendance and timekeeping policies, including clocking in and out for shifts and breaks and accurately reporting tips.
Keep valet areas clean, organized, and presentable.
Arrive on time in full uniform and properly groomed, and uphold company standards and policies.
Attend required staff meetings and complete assigned training modules on time.
Perform other tasks as needed to support operational goals and changing business needs.
Use and maintain equipment properly and report unsafe conditions.
Use a personal cell phone for work-related communication or applications when required, subject to company policy.

Benefits

Medical, vision, and dental insurance upon eligibility.
401(k) upon eligibility.
Supplemental insurance, including life insurance and critical illness coverage.
Bonus opportunities.
Internal leadership development program.
Paid time off.
Paid training.
Tuition assistance through Bellevue University, up to $5,250 per year.
Nationwide discounts through Perks at Work.
Overtime pay for hours worked beyond 40 in a workweek, at one and one-half times the regular hourly rate.