Valet Attendant - Huntsville, AL

Parking Management•Huntsville, AL

3d•Onsite

About The Position

The Valet Attendant provides courteous, efficient, and safe valet service while ensuring the security of guest vehicles. The role welcomes guests, assists with vehicle drop-off and retrieval, manages traffic flow, responds professionally to guest inquiries, and creates a polished, positive first and last impression. Attendants are expected to follow company policies, handle keys and vehicles carefully, and contribute to a seamless guest experience in a fast-paced hospitality environment. Work takes place in indoor and outdoor settings, including on-site parking facilities and corporate settings. The role involves working with colleagues, vendors, and clients, and may include noisy conditions, moving vehicles, varied weather, and exposure to the elements. Employees may need to use a personal cell phone for work-related communication and applications; reimbursement follows company policy. The position is non-exempt and offers hourly pay plus tips. Valets can average $13.00–$20.00+ per hour after tips and base pay combined; rates vary by market and tips depend on service performance and customer interactions.

Requirements

High school diploma or GED.
A customer-service-oriented attitude and helpful demeanor are mandatory.
Valid driver's license and reliable transportation.
Maintain an acceptable motor vehicle record with no more than three moving violations within a three-year period.
Pass and maintain a clean background check.
Ability to stand, walk, and lift up to 50 pounds for extended periods.
Ability to work nights, weekends, and holidays.
Follow instructions, maintain work schedules, complete tasks on time, and adhere to safety procedures.
Maintain a professional appearance and comply with uniform and grooming standards.

Nice To Haves

Customer service experience is preferred.

Responsibilities

Inspect vehicles for damage and document parking locations on claim tickets.
Safely park and retrieve guest vehicles, following proper key-handling procedures and safety protocols.
Greet and assist guests with vehicle drop-off and retrieval, manage traffic flow, and respond to guest inquiries.
Follow attendance and timekeeping policies, including clocking in and out for shifts and breaks and accurately reporting tips.
Keep valet areas clean, organized, and presentable.
Handle challenging situations professionally, resolve problems promptly, and provide high-quality service.
Support colleagues and foster a positive team environment.
Maintain regular attendance, follow company policies, arrive on time in full uniform, and meet grooming standards.
Attend required staff meetings and complete assigned training modules on time.
Perform other tasks as needed to support operational goals and changing business needs.
Use and maintain equipment properly and report unsafe conditions.