Valet Attendant-(W Hotel)

Towne Park•Philadelphia, PA

14d

About The Position

The Valet Attendant (Guest Service Associate) provides attentive, friendly, and efficient hospitality services to guests. The role includes safely parking and retrieving guest vehicles, assisting with luggage and bell services, and supporting guests during arrival and departure. The attendant also provides information and assistance with directions, taxis, reservations, facility amenities, and local attractions, and may deliver messages or guest amenities or shuttle guests to approved locations. The position follows established practices and procedures, with specific directions and frequent work checks. The attendant maintains accurate vehicle and ticket records, explains parking rates and retrieval procedures, and collects parking revenue when needed. The work is performed primarily outdoors, sometimes for the full shift, and includes exposure to extreme heat and cold. Travel of up to 5% may be required.

Requirements

High school diploma or GED.
Valid driver’s license for the state where applying, or within a commutable distance from that state, as applicable.
One month of related experience and/or training, or an equivalent combination of education and experience.
Knowledge of principles and processes for providing customer and personal services.
Ability to read and write standard English; comprehend simple instructions, short correspondence, and memos; and write simple correspondence.
Ability to present information effectively in one-on-one and small-group situations to guests, clients, and employees.
Ability to add and subtract three-digit numbers, multiply and divide with 10s and 100s, and perform these operations using American money.
Ability to understand 24-hour and military time systems and rates applicable to time passed.
Ability to perform parallel parking.
Ability to meet the described physical demands, including extended periods of sitting or standing, movement and reaching tasks, and exerting up to 100 pounds occasionally, 50 pounds frequently, or 20 pounds constantly.

Nice To Haves

Ability to operate a manual transmission.

Responsibilities

Maintain a pleasant, friendly, and professional demeanor with guests, coworkers, and clients; greet guests and use their last names during interactions.
Welcome guests using the salutation of the day, follow Towne Park phone etiquette, and remain in designated areas when not performing other tasks.
Park and retrieve vehicles slowly and cautiously; assist with bell services and luggage storage, and open vehicle and hotel doors for guests.
Assist guests with directions, taxis, reservations, and other inquiries; provide information about facility outlets, meeting rooms, amenities, and local attractions.
Deliver messages, items, and guest amenities as requested, and shuttle guests to locations approved by the site.
Explain parking rates and retrieval procedures to guests upon arrival.
Issue claim checks after receiving vehicle keys and collect claim checks before returning keys.
Complete and maintain vehicle ticket information, including key tags, guest folios, vehicle locations, damage surveys, and claim-check receipts; record the vehicle location on key tags after parking.
Calculate and collect revenue for vehicles when needed.