Overnight Valet Attendant - W Hotel Ft. Lauderdale

Towne Park•Fort Lauderdale, FL

1d•Onsite

About The Position

The Guest Service Associate provides attentive, friendly, and efficient hospitality services to guests. The role includes parking and retrieving guest vehicles promptly and safely, assisting with luggage and bell services where applicable, and helping guests with directions, transportation, reservations, facility amenities, and local attractions. The associate explains parking rates and retrieval procedures, maintains accurate vehicle and ticket records, and handles claim checks, keys, and parking revenue as needed. The position follows established practices and procedures under specific direction, with work checked frequently. The schedule is overnight. Most work is performed outdoors for extended periods, potentially for the entire shift, in conditions that may include extreme heat or cold. Travel of up to 5% may be required.

Requirements

High school diploma or GED.
Valid driver’s license for the state where applying, or within a commutable distance from that state, as applicable.
One month of related experience and/or training, or an equivalent combination of education and experience.
Knowledge of principles and processes for providing customer and personal services.
Ability to read and write standard English, understand simple instructions and correspondence, write simple correspondence, and present information effectively in one-on-one and small-group settings.
Ability to perform basic arithmetic with three-digit numbers and units of American money, understand 24-hour and military time systems, and understand rates applicable to elapsed time.
Ability to perform parallel parking.

Nice To Haves

Ability to operate a manual transmission.

Responsibilities

Maintain a pleasant, friendly, and professional demeanor with guests, co-workers, and clients; acknowledge and greet guests promptly and use guests’ last names during interactions.
Use the salutation of the day, welcome guests, follow proper phone etiquette, and remain in designated areas when not completing tasks.
Park and retrieve vehicles slowly and cautiously, assist with bell services and luggage storage, and open vehicle and hotel doors for guests.
Assist guests with directions, taxis, reservations, and other inquiries; provide information about facility outlets, meeting rooms, amenities, and local attractions.
Deliver messages, items, or guest amenities as requested and shuttle guests to locations approved by the property.
Explain parking rates and vehicle retrieval procedures; issue claim checks after receiving vehicle keys and collect claim checks before returning keys.
Complete and maintain vehicle ticket information, including key tags, guest folios, vehicle locations, damage surveys, and claim check receipts; record the vehicle location on key tags after parking.
Calculate and collect revenue for vehicles when needed.