Valet Attendant - W Hotel Ft. Lauderdale
About The Position
The Valet Attendant, identified in the job details as a Guest Service Associate, provides attentive, friendly, and efficient hospitality services to guests. The role parks and retrieves guest vehicles promptly and safely and may assist with luggage during arrivals and departures. The attendant also helps guests with directions, transportation, reservations, facility information, and other requests, while following the location’s procedures for vehicle keys, claim checks, parking records, and payment. This is a routine role performed under established practices and specific directions, with work frequently checked or verified. Most work is performed outdoors, potentially for the entire shift, and employees may be exposed to extreme heat and cold. Travel of up to 5% may be required.
Requirements
- High school diploma or GED.
- Valid driver’s license for the state of application, or within a commutable distance from that state, as applicable.
- One month of related experience and/or training, or an equivalent combination of education and experience.
- Knowledge of principles and processes for providing customer and personal services.
- Ability to read and write standard English; comprehend simple instructions, short correspondence, and memos; and write simple correspondence.
- Ability to present information effectively in one-on-one and small-group situations to guests, clients, and coworkers.
- Ability to add and subtract three-digit numbers, multiply and divide with tens and hundreds, and perform these operations using American currency.
- Ability to understand 24-hour and military time systems and rates applicable to elapsed time.
- Ability to perform parallel parking.
- Ability to meet the described physical demands, including extended periods of sitting or standing, movement and handling tasks, and exerting up to 100 pounds occasionally, 50 pounds frequently, or 20 pounds constantly.
Nice To Haves
- Ability to operate a manual transmission.
Responsibilities
- Maintain a pleasant, friendly, and professional demeanor with guests, coworkers, and clients; acknowledge and greet guests promptly and use their last names during interactions.
- Welcome guests using the salutation of the day, follow Towne Park phone etiquette, and remain in designated areas when not completing other tasks.
- Park and retrieve vehicles slowly and cautiously; assist with bell services and luggage storage as needed; and open vehicle and hotel doors for guests.
- Assist guests with directions, taxis, reservations, and other inquiries; provide information about facility outlets, meeting rooms, amenities, and local attractions; deliver requested messages, items, and guest amenities; and shuttle guests to approved locations.
- Explain parking rates and vehicle retrieval procedures to guests upon arrival.
- Issue claim checks only after receiving vehicle keys, and collect claim checks before returning keys.
- Complete and maintain vehicle ticket information, including key tags, guest folios, vehicle locations, damage surveys, and claim-check receipts; record the vehicle location on key tags after parking.
- Calculate and collect vehicle revenue when needed.
Benefits
- Eligible employees may enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits.
- Eligible employees may enroll in the company’s 401(k) retirement savings plan.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
