Valet Attendant - Winston Salem, NC

Parking Management•Winston-Salem, NC

1d•Onsite

About The Position

The Valet Attendant provides courteous, efficient, and safe valet services while safeguarding guest vehicles. The role creates a welcoming, professional guest experience by greeting guests, assisting with vehicle drop-off and retrieval, managing traffic flow, and responding to inquiries. Attendants are expected to operate vehicles carefully, follow company policies and safety procedures, and contribute to high-quality hospitality service. This active, fast-paced role involves working outdoors and indoors at on-site parking facilities and in corporate settings. Team members collaborate with colleagues, vendors, and clients and may use computers, phones, work applications, and personal cell phones for work-related communication. The work environment may be noisy and involve moving vehicles and exposure to varied weather conditions. Nights, weekends, and holidays may be required. Compensation is hourly pay plus tips; the posting estimates an average of $13.00–$20.00+ per hour after tips and base pay combined, with rates varying by market and tips depending on service performance and customer interactions.

Requirements

High school diploma or GED.
A customer-service attitude and a willing, helpful demeanor are mandatory.
Valid driver's license and reliable transportation.
Maintain an acceptable motor vehicle record with no more than three moving violations in a three-year period.
Pass and maintain a clean background check.
Ability to stand, walk, and lift up to 50 pounds for extended periods.
Ability to work nights, weekends, and holidays.
Maintain professional appearance and comply with uniform and grooming standards.
Follow company procedures, adapt to changing work environments, manage competing demands, and respond to unexpected situations with flexibility and professionalism.
Follow instructions and work schedules, complete tasks on time, follow safety procedures, report unsafe conditions, and properly use and maintain equipment.

Nice To Haves

Customer service experience is preferred.

Responsibilities

Inspect vehicles for damage and document parking locations on claim tickets.
Safely and efficiently park and retrieve guest vehicles, following proper key-handling procedures.
Follow safety protocols to protect personal safety and vehicle security.
Greet guests, assist with vehicle drop-off and retrieval, manage traffic flow, and address guest inquiries professionally.
Maintain compliance with attendance and timekeeping policies, including clocking in and out for shifts and breaks and accurately reporting tips.
Keep valet areas clean, organized, and presentable.
Handle challenging situations professionally, resolve problems promptly, and deliver high-quality service.
Support colleagues and contribute to a positive team environment.
Arrive on time in full uniform and properly groomed, maintain regular attendance, and uphold company standards and policies.
Attend required staff meetings and complete assigned training modules on time.
Perform other tasks as needed to support operational goals and respond to changing business needs.

Benefits

Medical, vision, and dental insurance upon eligibility.
401(k) upon eligibility.
Supplemental insurance, including life insurance and critical illness coverage.
Bonus opportunities.
Internal leadership development program.
Paid time off.
Paid training.
Tuition assistance through Bellevue University, up to $5,250 per year.
Nationwide discounts through Perks at Work.
Overtime pay for hours worked beyond 40 in a workweek, at one and one-half times the regular hourly rate.