Valet Attendant - Columbia, SC

Parking Management•Columbia, SC

21h•Onsite

About The Position

The Valet Attendant provides courteous, efficient, and safe valet services while securing guest vehicles and creating a welcoming, professional experience from arrival through departure. The role includes greeting guests, assisting with vehicle drop-off and retrieval, managing traffic flow, responding to inquiries, and operating vehicles carefully in accordance with company policies and safety procedures. Valet Attendants are expected to communicate professionally, maintain a polished appearance, and contribute to a positive team environment in a fast-paced hospitality setting. The position involves working indoors and outdoors at on-site parking facilities and in corporate settings, including exposure to varied weather, noise, and moving vehicles. Team members may collaborate with colleagues, vendors, and clients, use computers and phones, and may be required to use a personal cell phone for work-related communication or applications. The role requires flexibility to work nights, weekends, and holidays. Compensation is hourly pay plus tips; the posting states valets can average $13.00–$20.00+ per hour after tips and base pay combined, with rates varying by market and tips depending on service performance and customer interactions. This is a non-exempt position eligible for overtime pay under applicable law. Employment is at will, and a 120-day introductory period applies.

Requirements

High school diploma or GED.
A customer-service-oriented attitude and helpful demeanor are mandatory.
Valid driver’s license and reliable transportation.
Maintain an acceptable motor vehicle record, with no more than three moving violations within a three-year period.
Pass and maintain a clean background check.
Ability to stand, walk, and lift up to 50 pounds for extended periods.
Ability to work nights, weekends, and holidays.
Maintain professional appearance and comply with uniform and grooming standards.
Follow safety procedures and company policies and communicate professionally with guests and colleagues.

Nice To Haves

Customer service experience preferred.

Responsibilities

Inspect vehicles for damage and document parking locations on claim tickets.
Safely and efficiently park and retrieve guest vehicles, following proper key-handling procedures.
Follow safety protocols to maintain personal and vehicle security.
Greet guests and assist with vehicle drop-off and retrieval.
Manage traffic flow and address guest inquiries professionally.
Comply with attendance and timekeeping policies, including clocking in and out for shifts and breaks and accurately reporting tips.
Keep valet areas clean, organized, and presentable.
Handle challenging situations professionally, resolve problems promptly, and provide high-quality service.
Support colleagues and foster a positive team environment.
Maintain regular attendance, follow company policies, and uphold company standards for safe and efficient parking operations.
Arrive on time, in full uniform, and properly groomed before clocking in.
Perform other tasks as needed to support operational goals and changing business needs.
Attend required staff meetings and complete assigned training modules on time.
Follow company policies and procedures and adapt to changing work environments and competing demands.
Follow instructions and work schedules, complete tasks on time, use and maintain equipment properly, and report unsafe conditions.
Use a personal cell phone for work-related communication or applications if required, subject to company reimbursement policy.