Valet Attendant – San Francisco Marriott Marquis

Towne Park • San Francisco, CA

3d • Onsite

About The Position

The Valet Attendant, identified in the job description as a Guest Service Associate, provides attentive, friendly, efficient hospitality services to guests. The role includes parking and retrieving guest vehicles safely and promptly, assisting with luggage and bell services, and helping guests during arrival and departure. The position is at the San Francisco Marriott Marquis. The hourly base pay is $19.61 plus tips, with a $2 shift differential for overnight work. The work schedule is Monday through Sunday.

The attendant welcomes and assists guests, answers questions, provides information about hotel amenities and local attractions, and handles guest requests such as directions, taxis, reservations, deliveries, and approved shuttle trips. The role also requires explaining parking rates and retrieval procedures, maintaining accurate valet and vehicle records, managing claim checks and keys, and collecting parking revenue when needed.

The position requires a high school diploma or GED, a valid driver’s license for the applicable state or a commutable distance from it, and one month of related experience or training, or an equivalent combination of education and experience. Work is primarily outdoors, sometimes for the entire shift, and may involve exposure to extreme heat and cold. Travel of up to 5% may be required.

Requirements

• High school diploma or general education degree (GED).
• Valid driver’s license for the state where applying, or a commutable distance from that state, as applicable.
• One month of related experience and/or training, or an equivalent combination of education and experience.
• Knowledge of principles and processes for providing customer and personal services.
• Ability to read and write standard English; understand simple instructions, correspondence, and memos; and write simple correspondence.
• Ability to present information effectively in one-on-one and small-group situations to guests, clients, and employees.
• Ability to perform basic arithmetic with three-digit numbers and to calculate using American currency.
• Ability to understand 24-hour and military time systems and rates applicable to elapsed time.
• Ability to perform parallel parking.
• Ability to talk and hear; sit or stand for extended periods; and, as needed, run, walk, handle or feel objects, tools, or controls, reach, climb stairs, balance, stoop, kneel, crouch, or crawl.
• Ability to exert up to 100 pounds of force occasionally, up to 50 pounds frequently, and up to 20 pounds constantly to move objects.
• Vision abilities include close, distance, color, peripheral, and depth vision, and the ability to adjust focus.

Nice To Haves

• Ability to operate a manual transmission is highly desirable.

Responsibilities

• Maintain a pleasant, friendly, and professional demeanor with guests, co-workers, and clients; acknowledge and greet guests promptly and use guest last names.
• Welcome guests using the salutation of the day, follow Towne Park phone etiquette, and remain in designated areas when not performing other tasks.
• Park and retrieve vehicles slowly and cautiously; assist with bell services and luggage storage; open vehicle and hotel doors for guests.
• Assist guests with directions, taxis, reservations, and other inquiries; provide information about facility outlets, meeting rooms, amenities, and local attractions.
• Deliver messages, items, or guest amenities as requested and shuttle guests to location-approved destinations.
• Explain parking rates and vehicle retrieval procedures to guests upon arrival.
• Issue claim checks after receiving vehicle keys and collect claim checks before returning keys.
• Complete and maintain valet ticket information, including key tags, guest folios, vehicle locations, damage surveys, and claim-check receipts; record vehicle locations on key tags after parking.
• Calculate and collect revenue for vehicles when needed.

Benefits

• Eligible employees may enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits.
• Eligible employees may enroll in the company’s 401(k) retirement savings plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED