Valet Attendant/ Resident Service Coordinator

KW PROPERTY MANAGEMENT AND CONSULTING•Miami, FL

6d•Onsite

About The Position

This is a dual-role position where the Valet Attendant will park up to 20 vehicles per day, with valet responsibilities accounting for approximately 25% of the role. The remaining 75% will involve assisting the Resident Services Coordinator during non-peak valet periods. The Valet Attendant provides superior customer service to the guests of the building upon their arrival and departure, parking and retrieving vehicles in a timely manner. The schedule for this position is Monday through Friday from 8:00 AM to 4:00 PM.

Requirements

Prior valet experience
Fluent in English
Maintain a positive and professional attitude
Demonstrate a willingness to assist residents and team members at all times
Three years of driving experience
Valid driver’s license in the State of Florida

Nice To Haves

Some college preferred

Responsibilities

Provide Resident Service Coordinator-level services, including handling inquiries, assisting residents, and directing all association-related matters to the management office.
Receive, log, and properly distribute all packages and deliveries in accordance with community procedures, ensuring timely resident notification and accurate record-keeping.
Greet guests as vehicles approach the entry.
Maintain the “key” control system and assure that all keys are locked at all times. Maintain count of all keys in your area including cabinet boxes. Valet office must be locked at all times when not present.
Direct all contractors to parking spaces designated for contractors, service vendors, delivery trucks, etc.
Maintain order and control the vehicles in the parking lot.
Keep front area clean and neat. Pick up litter from parking lot, entrance area (swept as needed) ashtrays kept clean, and front door free of fingerprints and dirt, entry directory and booth glass.
Keep memos, Log books, records, etc., in order and updated at all times (Recreation room, warning violations, Cabana, etc.).
Be familiar with “Post Orders” (Gate House procedures) from the Security personnel as you must coordinate with them to relieve them for breaks.
Follow all “receiving” policies and procedures without any exceptions. Follow all procedures regarding packages/correspondence delivered to the community for residences. All phone calls made to residents should be clear and in a professional manner.
Direct all inquiries regarding all Association affairs to the management office.
Report any violations of the Rules and Regulations that are noticed at any time.
Report any and all maintenance items which include, but not limited to, burned out lights, leaks, broken equipment to the Association office daily.
Receive all telephone calls in a professional manner utilizing proper phone etiquette.
Maintain the valet office area in a professional and a presentable condition.
Control the service elevator keys on move ins/outs and deliveries.
Control the valet carts where they are and who are using them. Must be locked at all times.
Follow all standards policies and procedures with regards to emergency response by coordinating with Management, Chief Engineer, or Fire Rescue / Police services.
Be familiar with the fire alarm system operations and report all incidents to management.