Valet Attendant/ Resident Service Coordinator

KW Property Management Careers • Coconut Grove, FL

5d • Onsite

About The Position

This is a dual-role position where the Valet Attendant will park up to 20 vehicles per day, with valet responsibilities accounting for approximately 25% of the role. The remaining 75% will involve assisting the Resident Services Coordinator during non-peak valet periods. The ideal candidate must have prior valet experience, be fluent in English, maintain a positive and professional attitude, and demonstrate a willingness to assist residents and team members at all times. As a team member of KW PROPERTY MANAGEMENT & CONSULTING, you are expected to understand and support the mission statement of the company and practice our GREAT values every day. These values include but are not limited to greeting and smiling; showing respect with name recognition and eye contact; accepting the empowerment to exceed everyone's expectations and showing enthusiasm for your position and duties; being accountable for your actions while showing a positive attitude; being trustworthy in your duties and transparent in everything you do. Duties and Essential Functions include the following. Other duties may be assigned to meet business needs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

• Prior valet experience
• Fluent in English
• Maintain a positive and professional attitude
• Demonstrate a willingness to assist residents and team members at all times
• Previous experience as a Valet attendant
• Must have three years of driving experience
• High school diploma or GED
• Employees must possess a valid driver’s license in the State of Florida.

Nice To Haves

• Some college preferred

Responsibilities

• Provide Resident Service Coordinator-level services, including handling inquiries, assisting residents, and directing all association-related matters to the management office.
• Receive, log, and properly distribute all packages and deliveries in accordance with community procedures, ensuring timely resident notification and accurate record-keeping.
• Greet guests as vehicle approach the entry.
• Maintain the “key” control system and assure that all keys are locked at all times.
• Maintain count of all keys in your area including cabinet boxes.
• Valet office must be locked at all times when not present.
• Direct all contractors to parking spaces designated for contractors, service vendors, delivery trucks, etc.
• Maintain order and control the vehicles in the parking lot by: Keep front area clean and neat. Pick up litter from parking lot, entrance area (swept as needed) ashtrays kept clean, and front door free of fingerprints and dirt, entry directory and booth glass.
• Keep memos, Log books, records, etc., in order and updated at all times (Recreation room, warning violations, Cabana, etc.)
• Be familiar with “Post Orders” (Gate House procedures) from the Security personnel as you must coordinate with them to relieve them for breaks.
• Follow all “receiving” policies and procedures without any exceptions.
• Follow all procedures regarding packages/correspondence delivered to the community for residences.
• All phone calls made to residents should be clear and in a professional manner.
• Direct all inquiries regarding all Association affairs to the management office.
• Report any violations of the Rules and Regulations that are notice at any time.
• Report any and all maintenance items which include, but not limited to, burned out lights, leaks, broken equipment to the Association office daily.
• Receive all telephone calls in a professional manner utilizing proper phone etiquette.
• Maintain the valet office area in a professional and a presentable condition.
• Control the service elevator keys on move ins/outs and deliveries
• Control the valet carts where they are and who are using them. Must be locked at all times.
• Follow all standards policies and procedures with regards to emergency response by coordinating with Management, Chief Engineer, or Fire Rescue / Police services.
• Be familiar with the fire alarm system operations and report all incidents to management.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED