Resident Service Coordinator

Avanath•New York, NY

4h•Onsite

About The Position

Avanath is a property management company focused on providing affordable housing for the workforce. The Resident Services Coordinator (RSC) role is designed for a passionate and creative individual who excels at customer service and community engagement. This position involves building strong relationships with residents, coordinating social programs, events, and services that meet community and organizational needs. The RSC will work closely with the Director of Resident Services and report to the Community Manager, providing administrative and operational support. The ideal candidate is enthusiastic about making a difference and bringing new ideas to fruition, possessing a high degree of professionalism and positive engagement with residents and staff. Key attributes include a strong sense for community building, a drive to create positive experiences, and the ability to build relationships with residents, vendors, and social service partners. An authentic, open, and professional attitude is essential for resolving concerns, and active listening is crucial to ensure residents and staff feel valued.

Requirements

Strong customer service and verbal/written communication skills
Strong interpersonal skills
1+ years of service coordination and event planning or equivalent experience
Ability to set priorities and manage time effectively
Experience in social services, case management, or human resources
Solid computer proficiency, including Windows (Word, Excel), internet, and email
Ability to interact effectively with community team members, senior executives, and business vendors.
Reliable transportation.

Nice To Haves

Bilingual (English & Spanish) highly desired
Previous experience in nonprofit or community-based settings is highly desired
Low-income housing tax credit (LIHTC) experience is highly desired

Responsibilities

Serve as a point of contact for residents, addressing inquiries and resolving complaints to enhance retention.
Conduct regular check-ins and build strong internal and external community connections with community resource organizations.
Lead routine resident orientation sessions and familiarize residents with services and policies.
Urgently assist in the resolution of all customer service-related items.
Assist in the execution of the community’s customer service management plan to improve customer satisfaction scores and online reputation.
Plan and coordinate routine resident programs, events, and meetings.
Regularly evaluate residents' individual and family needs through interviews, surveys, and collaboration with service providers to connect residents to the appropriate services (e.g., financial assistance, healthcare, housing support, etc.) to address their specific challenges and improve their quality of life.
Develop strategies to identify at-risk residents (e.g., based on lease violations, complaints, late payments, or behavioral concerns) and work to improve their success within the community.
Collaborate with local businesses for sponsorships and partnerships.
Promote events through marketing materials and social media.
Support residents in crises by connecting them with resources.
Utilize software to streamline communication and maintain updated resident information.
Adhere to all Avanath and Housing Authority policies related to leasing and compliance files.
Provide regular updates and reports to management.
Align resident services with organizational goals through collaboration with internal teams.
Track and analyze resident feedback, program participation, and satisfaction metrics to guide service improvements.
Support leasing staff by conducting tours, explaining lease terms, and preparing leasing documents when needed.
Oversee move-in and move-out procedures, ensuring a smooth transition for residents and proper documentation.
Guide prospective residents through the application process, including explaining eligibility requirements and assisting with completing forms.
Assist in promoting lease renewals through personal outreach, discussing terms, and addressing concerns to increase resident retention.
Ensure compliance with company policies, Fair Housing laws, and relevant regulations while assisting with additional duties as needed.
Assist with other duties as assigned.