Resident Service Coordinator

CAPREIT•Muskegon, MI

1d•Onsite

About The Position

CAPREIT is seeking a Resident Service Coordinator for their Villages at Park Terrace apartment community. This role supports residents by connecting them with services, resources, and programs that promote healthy, safe, and independent living. The coordinator acts as a liaison between residents, service providers, and community organizations, ensuring residents have access to necessary assistance while respecting their autonomy, privacy, and dignity. CAPREIT values a collaborative and supportive work environment, offering competitive compensation, comprehensive benefits, and opportunities for career development.

Requirements

1–3 years of experience in resident services, property management, or a related customer‑facing role
Valid driver’s license required to operate a company vehicle and/or golf cart
Valid CDL driver’s license required to operate applicable company vehicles
Experience with property management software such as RealPage, OneSite, and/or Yardi, or the ability to quickly learn new systems
Proficient in Microsoft Office and comfortable using current technologies

Nice To Haves

Experience with Affordable Housing programs is preferred, including HUD and/or LIHTC compliance

Responsibilities

Builds trusting relationships with residents to assess needs and goals.
Advocates for residents in accessing benefits, services, and entitlements (e.g., healthcare, transportation, home care, meals, financial assistance).
Provides guidance on navigating local social services and government programs.
Connects residents with appropriate community resources such as wellness programs, home-delivered meals, housekeeping, and transportation services.
Monitors follow-up and service effectiveness to ensure resident satisfaction.
Organizes and facilitates educational workshops on topics including but not limited to aging in place, fall prevention, and chronic disease management.
Encourages social interaction through events, group activities, and volunteer opportunities.
Maintains visibility and accessibility to foster a supportive community atmosphere.
Plans, promotes, and coordinates resident events to enhance participation and satisfaction.
Collects resident feedback and shares actionable insights with management.
Complies with all program requirements, funding guidelines, and privacy laws (e.g., HIPAA).
Maintains resident files, lease agreements, and updated contact information.
Prepares and distributes notices, newsletters, and community updates.
Tracks and logs service requests, ensuring timely follow-up.
Assists the Community Manager with rent collection, late notices, and reporting.
Supports property inspections and curb appeal efforts.
Monitors community amenities for cleanliness and proper use.
Ensures compliance with property rules, regulations, and safety protocols.
Performs other duties, as assigned.