Resident Service Coordinator

NHE, Inc.•Winston-Salem, NC

1d•Onsite

About The Position

The Resident Service Coordinator (RSC) provides proactive education, referrals, and support services to residents—particularly frail and at‑risk individuals—living in Affordable/HUD‑subsidized housing. The RSC empowers residents to live independently and exercise their right to self‑determination by connecting them to federal, state, and community‑based resources that support successful aging in place. Serving as a liaison between residents, property management, and service providers, the RSC delivers exemplary customer service, conducts comprehensive non‑clinical assessments, coordinates services, and monitors outcomes while working independently with sound judgment and critical thinking.

Requirements

Bachelor’s degree in a social services‑related field or HUD‑approved equivalent work experience
2–3 years of social service delivery experience preferred
Knowledge of elderly and disability services, referral processes, and local community resources
Experience working with elderly populations or individuals with disabilities strongly preferred
Effective verbal and written communication skills
Basic math and reasoning abilities
Strong judgment, ethical decision‑making, and problem‑solving skills
Ability to work independently and manage multiple responsibilities
Valid driver’s license and reliable transportation

Nice To Haves

Cultural competency training
Bilingual skills

Responsibilities

Conduct comprehensive, non‑clinical assessments to identify resident wellness and social needs
Assist residents in identifying, accessing, and coordinating services (e.g., personal care, benefits, supportive services)
Monitor service delivery and follow up with residents and providers to ensure effective outcomes
Encourage resident engagement and participation in their own care and service planning
Develop and facilitate educational and preventative health programs for residents
Build and maintain partnerships with Area Agencies on Aging, ADRCs, and community service providers
Maintain an up‑to‑date directory of local resources and providers
Demonstrate professionalism, strong communication, and customer service within the property management team
Maintain accurate online timecards and daily case management documentation
Collaborate closely with property management and attend required meetings
Navigate local, state, and federal benefit programs and entitlements
Comply with HUD training, CEU, Quality Assurance, and reporting requirements
Travel locally for community networking and attend annual conferences (some requiring air travel)
Maintain a valid driver’s license and reliable transportation
Perform related duties as assigned by the Regional Supervisor or Director
Adhere to NHE policies, procedures, and documentation standards, including: NHE Employee Handbook, HUD Service Coordinators in Multifamily Housing Program Resource Guide, NHE Quality Assurance Documentation Reference Guide, Resident Service Coordination Policy & Procedure Manual