Support Service Attendant - Valet

Four Winds Casinos•South Bend, IN

3d•Onsite

About The Position

Responsible for the safe operation and transport of vehicles on property in accordance with established policies, procedures, and controls. This role involves assisting guests in valet and coat check areas, collecting and tracking items, greeting guests, entering guest information into a database, parking and retrieving vehicles, and ensuring guest satisfaction. The position also requires maintaining a working knowledge of the facilities and special events, and promoting a positive atmosphere within the department.

Requirements

Must possess a valid driver’s license from the state, as well as a good driving record.
Physical endurance and stamina required.
Effective communication skills required.
Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents.
Ability to respond to common inquiries from other employees or guests.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to apply common sense reasoning to variety of situations.
Regularly required to talk or hear.
Regularly required to stand, walk, run, sit, and use hands to finger, handle, or feel objects, tools or controls.
Occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, kneel, crouch or crawl.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Nice To Haves

High school diploma or general education degree (GED) preferred.
This position requires a Level 4 Gaming License.

Responsibilities

Assists guests promptly and courteously in valet and coat check areas.
Collects, stores, tracks and returns items, including promotional items, dropped off by guests.
Greets arriving guests outside under the Porte Cochere.
Enters and updates guest information in the database.
Parks vehicles in designated areas of the property, then accurately records the location of the vehicle onto a valet receipt, which is attached to the appropriate keys and stored in the Valet office until the guest is ready to leave the property.
Picks-up vehicles from the valet lot, in accordance with established safety guidelines.
Effectively communicates with the Supervisor on duty.
Promptly clears canopy area of cars to be parked.
Communicates Valet operation and Shuttle information to the Supervisors and team.
Presents a clean, neat and well-groomed appearance.
Ensures a maximum level of guest service and satisfaction is achieved and maintained.
Held accountable for the accuracy and thoroughness of departmental records and reports.
Maintains a working knowledge of the facilities, as well as special events on property, in order to advise guests and fellow employees of same, whenever possible.
Assist with other Support Services duties as assigned.
Performs other job-related duties as directed.
Creates an atmosphere of fun for all casino guests.
Encourages mutual respect, dignity and integrity with all employees, by setting positive examples at all times.