Valet Attendant/ Resident Service Coordinator

KW PROPERTY MANAGEMENT AND CONSULTING•Miami, FL

1d•Onsite

About The Position

This is a dual-role position providing customer service to building guests and residents. Valet duties account for approximately 25% of the role and include parking up to 20 vehicles per day and retrieving vehicles in a timely manner. The remaining 75% of the role involves assisting the Resident Services Coordinator during non-peak valet periods. The schedule is listed as Monday through Friday, 8:00 AM to 4:00 PM, although the posting also states that days and hours will be determined at the property and may change to meet business needs. The role includes assisting residents, handling inquiries, directing association-related matters to the management office, processing packages and deliveries, maintaining records and key-control procedures, and keeping the valet office and entrance areas presentable. The employee coordinates with security personnel, management, engineering, and emergency services as needed, and reports rule violations, maintenance issues, and incidents. The position works outdoors year-round and requires standing, walking, handling objects, reaching, lifting up to 25 pounds, and operating vehicles with automatic and manual transmissions. Required qualifications include prior valet experience, three years of driving experience, a valid Florida driver’s license, and a high school diploma or GED. Some college is preferred.

Requirements

Previous experience as a valet attendant.
At least three years of driving experience.
High school diploma or GED.
Valid driver’s license in the State of Florida.
Fluency in English.
Positive and professional attitude, with a willingness to assist residents and team members.
Ability to lift objects up to 25 pounds.
Ability to operate vehicles with automatic and manual transmissions.

Nice To Haves

Some college preferred.

Responsibilities

Provide customer service to guests upon arrival and departure; park and retrieve vehicles in a timely manner.
Provide Resident Service Coordinator-level services, including handling inquiries, assisting residents, and directing association-related matters to the management office.
Receive, log, and distribute packages and deliveries according to community procedures; notify residents and maintain accurate records.
Greet guests as vehicles approach the entry.
Maintain the key-control system, keep keys secured, and maintain an accurate count of keys, including cabinet boxes.
Direct contractors, service vendors, and delivery trucks to designated parking spaces.
Maintain order and control of vehicles in the parking lot.
Keep the front area clean and neat, including the parking lot, entrance, ashtrays, front door, entry directory, and booth glass.
Keep memos, logbooks, and records organized and updated.
Coordinate with security personnel to relieve them for breaks, following applicable post orders and gate-house procedures.
Follow receiving policies and procedures for packages and correspondence; communicate with residents clearly and professionally.
Report observed violations of community rules and regulations.
Report maintenance issues, including burned-out lights, leaks, and broken equipment, to the Association office daily.
Answer telephone calls professionally and use proper phone etiquette.
Maintain the valet office in a professional and presentable condition.
Control service-elevator keys during move-ins, move-outs, and deliveries.
Track and secure valet carts.
Follow emergency-response procedures and coordinate with Management, the Chief Engineer, or Fire Rescue and Police services.
Know the fire-alarm system operations and report incidents to management.