Valet Attendant/ Resident Service Coordinator

KW Property Management Careers•Coconut Grove, FL

21h•Onsite

About The Position

This is a dual-role position providing customer service to building guests and residents. Valet duties account for approximately 25% of the role and include parking and retrieving vehicles; the attendant may park up to 20 vehicles per day. During non-peak valet periods, the employee assists the Resident Services Coordinator with resident services and related duties. The position is scheduled Monday through Friday, 8:00 AM to 4:00 PM, although the posting notes that days and hours may be determined at the property and may change to meet business needs. The employee is expected to support KW Property Management & Consulting’s mission and GREAT values: greeting and smiling; showing respect through name recognition and eye contact; being empowered and enthusiastic; being accountable and positive; and being trustworthy and transparent. The role works outdoors year-round and requires operating vehicles with automatic and manual transmissions. Duties and responsibilities may change to meet business needs, and reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

Previous experience as a valet attendant.
At least three years of driving experience.
High school diploma or GED.
Valid driver’s license in the State of Florida.
Fluency in English.
Ability to operate vehicles with automatic and manual transmissions.
Ability to lift objects up to 25 pounds.
Positive and professional attitude and willingness to assist residents and team members.

Nice To Haves

Some college preferred.

Responsibilities

Provide Resident Service Coordinator-level services, handle inquiries, assist residents, and direct association-related matters to the management office.
Greet guests as their vehicles approach the entry, park vehicles in appropriate spaces, and retrieve vehicles in a timely manner.
Receive, log, and distribute packages and deliveries according to community procedures; notify residents promptly and maintain accurate records.
Maintain the key-control system, keep keys locked when not in use, and maintain an accurate count of keys, including cabinet-box keys.
Keep the valet office locked when unattended and maintain it in a professional, presentable condition.
Direct contractors, service vendors, delivery trucks, and other designated vehicles to appropriate parking spaces.
Maintain order and control vehicles in the parking lot.
Keep the front area, parking lot, entrance, ashtrays, front door, directory, and booth glass clean and neat.
Keep memos, log books, and records updated and organized, including recreation room, warning violation, and cabana records.
Become familiar with gatehouse post orders and coordinate with security personnel to relieve them for breaks.
Follow all receiving policies and procedures, as well as procedures for packages and correspondence delivered to the community for residents.
Make calls to residents clearly and professionally, use proper telephone etiquette, and direct association-affairs inquiries to the management office.
Report observed violations of community rules and regulations.
Report maintenance issues to the Association office daily, including burned-out lights, leaks, and broken equipment.
Control service-elevator keys during move-ins, move-outs, and deliveries.
Monitor valet carts, including their location and users, and keep them locked when not in use.
Follow emergency-response policies and coordinate with Management, the Chief Engineer, or Fire Rescue/Police services.
Become familiar with fire-alarm system operations and report incidents to management.