Valet Account Manager - Woodland Hills CA

Parking Management•Los Angeles, CA

2d•Onsite

About The Position

The Valet Account Manager oversees daily operations at an assigned hospitality property or parking location. The role leads a safe, efficient, guest-focused valet operation while maintaining client relationships, supervising and developing employees, managing staffing and labor expenses, monitoring financial performance, and ensuring compliance with company policies, contractual requirements, and applicable laws. The manager may perform or assist with valet duties, including safely parking and retrieving vehicles, when operationally necessary. The position works across indoor and outdoor environments, including hotels, parking facilities, valet lanes, garages, and office areas, and may involve exposure to moving vehicles, traffic, noise, and varied weather conditions. Work schedules are flexible according to account needs and may include evenings, weekends, holidays, and extended hours. Local or other company-location travel may be required. The position may require mobile-phone use for work communications and company applications; PMC states it will reimburse necessary and reasonable business expenses in accordance with policy and applicable law. PMC intends to classify the position as exempt from overtime requirements, subject to applicable salary, duties, authority, and independent-judgment requirements. Benefits depend on employment status, plan eligibility, and plan terms. Eligible employees may receive medical, dental, and vision insurance, a 401(k) plan, supplemental life and critical-illness insurance, bonus opportunities, paid vacation/PTO, paid training, leadership-development opportunities, tuition assistance, and employee discounts.

Requirements

High school diploma or equivalent.
Valid driver’s license.
Driving record meeting PMC standards for positions involving vehicle operation, including no more than three moving violations during the preceding three-year period.
Ability to travel between assigned work locations when required.
Ability to operate manual-transmission vehicles when required by the assigned property.
Strong leadership, coaching, and team-development skills.
Excellent guest-service and client-relationship skills.
Ability to prepare schedules and manage staffing and overtime.
Ability to review revenue, payroll, and expense information.
Strong organizational, analytical, and critical-thinking skills.
Effective verbal and written communication skills.
Ability to respond calmly and professionally to operational concerns.
Ability to use computers, mobile devices, scheduling systems, and operational software.
Ability to safeguard confidential employee, client, and company information.
Ability to prioritize responsibilities and exercise sound judgment in a challenging environment.
Ability to meet the physical demands of the role, including extended standing and walking; entering and exiting vehicles; bending, reaching, climbing stairs; lifting, carrying, pushing, or pulling up to 50 pounds; and safely operating vehicles while remaining aware of guests and pedestrians.
Employment may be contingent upon completion of an applicable motor-vehicle-record review.
At least three years of supervisory or management experience in parking, hospitality, transportation, retail, or another customer-service environment is preferred, rather than stated as required.

Nice To Haves

At least three years of supervisory or management experience in parking, hospitality, transportation, retail, or another customer-service environment.
Experience managing schedules, payroll, labor expenses, or operating budgets.
Additional education or training in leadership, hospitality, or business management.

Responsibilities

Serve as the primary operational contact for the assigned property and maintain professional relationships with clients and property stakeholders.
Ensure contractual service requirements and performance standards are met; respond to client questions, concerns, and service issues, and identify opportunities to improve service and account performance.
Oversee daily valet and parking operations, prepare schedules, maintain staffing levels, and monitor attendance, service quality, safety, traffic flow, equipment, and appearance standards.
Conduct regular operational inspections, address concerns, implement corrective actions, and perform or assist with valet duties when needed.
Monitor revenue, payroll, overtime, operating expenses, and other account-level financial information; review reports for accuracy and identify unusual activity or discrepancies.
Maintain accurate records, submit reports on time, follow cash-handling, timekeeping, payroll, and recordkeeping procedures, and work with regional leadership to manage labor costs within approved budgets.
Participate in recruiting, interviewing, selecting, onboarding, training, and developing employees.
Communicate performance expectations and provide coaching and feedback; address performance and conduct concerns consistently with Human Resources and support employee development and advancement.
Promote a respectful, inclusive, and professional work environment and ensure employees follow company policies, client requirements, and safety procedures.
Provide management with updates regarding staffing, operations, financial performance, client needs, and emerging concerns; communicate with employees, clients, vendors, Human Resources, and other departments.
Respond appropriately to urgent operational matters, attend required meetings, and complete assigned training by deadlines.
Promote safe driving, vehicle handling, pedestrian safety, and traffic-control practices; promptly report injuries, vehicle incidents, property damage, and safety concerns and complete incident documentation accurately.
Follow company policies and applicable federal, state, and local requirements.
Travel locally or to other company locations when required, work a flexible schedule based on account needs, and perform other job-related duties consistent with the role and business needs.
Direct assigned employees and oversee scheduling, training, coaching, performance management, policy enforcement, and daily operations; encourage employee participation and continually improve team performance and service quality.

Benefits

Medical insurance
Dental insurance
Vision insurance
401(k) plan
Supplemental life insurance
Critical-illness insurance
Bonus opportunities based on annual outlined goals, subject to the applicable plan
Paid vacation/PTO
Paid training
Leadership-development opportunities
Tuition assistance through Bellevue University of up to $5,250 annually
Nationwide employee discounts through Perks at Work
Reimbursement for necessary and reasonable business expenses, including required business use of a personal mobile phone, mileage, parking, tolls, and approved travel expenses, in accordance with policy and applicable law
Company-issued equipment may be provided when applicable