Valet Account Manager - Woodland Hills CA

Parking Management Company•Los Angeles, CA

3d•$73,000 - $80,000•Onsite

About The Position

The Valet Account Manager oversees daily operations at an assigned hospitality property or parking location. The role leads a safe, efficient, and guest-focused valet operation while building client relationships, supervising and developing employees, managing schedules and labor expenses, monitoring financial performance, and ensuring compliance with company policies, contractual requirements, and applicable laws. The manager may also perform or assist with valet duties when operationally necessary, including safely parking and retrieving vehicles. The position supervises assigned employees and provides scheduling, training, coaching, performance management, policy enforcement, and daily operational direction. It works across indoor and outdoor environments such as hotels, parking facilities, valet lanes, garages, and offices. The role may require local or other company-location travel, flexible hours, occasional evenings, weekends, holidays, or extended hours, depending on account needs.

Requirements

High school diploma or equivalent.
Valid driver’s license.
Driving record meeting PMC standards for positions involving vehicle operation, including no more than three moving violations during the preceding three-year period.
Ability to travel between assigned work locations when required.
Ability to operate manual-transmission vehicles when required by the assigned property.
Strong leadership, coaching, and team-development skills.
Excellent guest-service and client-relationship skills.
Ability to prepare schedules and manage staffing and overtime.
Ability to review revenue, payroll, and expense information.
Strong organizational, analytical, and critical-thinking skills.
Effective verbal and written communication skills.
Ability to respond calmly and professionally to operational concerns.
Ability to use computers, mobile devices, scheduling systems, and operational software.
Ability to safeguard confidential employee, client, and company information.
Ability to prioritize responsibilities and exercise sound judgment in a challenging environment.
Ability to perform the position’s essential physical functions, including standing and walking for extended periods, frequently entering and exiting vehicles, and lifting, carrying, pushing, or pulling items weighing up to 50 pounds.
Driving-record review may be required because driving is an essential function of the position.

Nice To Haves

At least three years of supervisory or management experience in parking, hospitality, transportation, retail, or another customer-service environment.
Experience managing schedules, payroll, labor expenses, or operating budgets.
Additional education or training in leadership, hospitality, or business management.

Responsibilities

Serve as the primary operational contact for the assigned property and build professional relationships with clients and property stakeholders.
Ensure contractual service requirements and performance standards are met, respond to client concerns, and identify opportunities to improve service and account performance.
Oversee daily valet and parking operations, prepare schedules, and maintain appropriate staffing levels.
Monitor attendance, service quality, safety, traffic flow, equipment, and appearance standards; inspect operations and implement corrective actions.
Perform or assist with valet duties when needed, including safely parking and retrieving vehicles.
Monitor revenue, payroll, overtime, operating expenses, and other account-level financial information; review reports and identify discrepancies.
Maintain accurate records, submit reports on time, follow cash-handling and timekeeping procedures, and work with regional leadership to manage labor costs within approved budgets.
Participate in recruiting, interviewing, selecting, onboarding, training, and developing employees.
Communicate performance expectations and provide regular coaching and feedback; address performance and conduct concerns in coordination with Human Resources.
Promote a respectful, inclusive, and professional work environment and support employee development and internal advancement.
Ensure employees follow company policies, client requirements, and safety procedures.
Provide management with regular updates about staffing, operations, financial performance, client needs, and emerging concerns.
Communicate with employees, clients, vendors, Human Resources, and other departments; respond to urgent operational matters.
Attend required meetings and complete assigned training by established deadlines.
Promote safe driving, vehicle handling, pedestrian safety, and traffic-control practices; promptly report incidents and safety concerns and complete required documentation.
Follow company policies and applicable federal, state, and local requirements.
Travel locally or to other company locations when required, work a flexible schedule based on account needs, and perform other job-related duties consistent with the role and business needs.

Benefits

Medical, dental, and vision insurance for eligible employees.
401(k) plan.
Supplemental life and critical-illness insurance.
Bonus opportunities based on annual outlined goals, subject to the applicable bonus plan; bonuses are not guaranteed.
Paid vacation/PTO for this position.
Paid training.
Leadership-development opportunities.
Tuition assistance through Bellevue University of up to $5,250 annually.
Nationwide employee discounts through Perks at Work.
Reimbursement for necessary and reasonable business expenses, including required personal mobile-phone business use, mileage, parking, tolls, and approved travel expenses, under company policy and applicable law.
Company-issued equipment may be provided when applicable.