Hotel Valet Manager - Columbus GA

Parking Management Company•Columbus, GA

17d•$50,000 - $55,000•Onsite

About The Position

The Valet Account Manager oversees daily operations at an assigned hospitality property or parking location. The role leads a safe, efficient, guest-focused valet operation; serves as the primary operational contact for the property; supervises and develops employees; manages schedules and labor expenses; monitors account-level financial performance; maintains safe operations; and supports valet services when needed. The manager ensures compliance with company policies, contractual requirements, and applicable laws, and works with regional leadership to maintain service quality and financial accountability. The position involves work at multiple hospitality properties in Columbus, Georgia, in indoor and outdoor settings such as hotels, parking facilities, valet lanes, garages, and office areas. Work may involve exposure to moving vehicles, traffic, noise, and varying weather conditions. The schedule is full-time and may include evenings, weekends, holidays, and extended hours based on operational needs. Local or other company-location travel may be required.

Requirements

High school diploma or equivalent.
Valid driver’s license.
Driving record meeting PMC standards for positions involving vehicle operation, with no more than three moving violations during the preceding three-year period.
Ability to travel between assigned work locations when required.
Ability to operate manual-transmission vehicles when required by the assigned property.
Strong leadership, coaching, and team-development skills.
Excellent guest-service and client-relationship skills.
Ability to prepare schedules and manage staffing and overtime.
Ability to review revenue, payroll, and expense information.
Strong organizational, analytical, and critical-thinking skills.
Effective verbal and written communication skills.
Ability to respond calmly and professionally to operational concerns.
Ability to use computers, mobile devices, scheduling systems, and operational software.
Ability to safeguard confidential employee, client, and company information.
Ability to prioritize responsibilities and exercise sound judgment in a challenging environment.
Ability to perform the physical functions described in the posting, with or without reasonable accommodation, including standing and walking for extended periods, frequently entering and exiting vehicles, and lifting, carrying, pushing, or pulling items weighing up to 50 pounds.

Nice To Haves

At least three years of supervisory or management experience in parking, hospitality, transportation, retail, or another customer-service environment.
Experience managing schedules, payroll, labor expenses, or operating budgets.
Additional education or training in leadership, hospitality, or business management.

Responsibilities

Serve as the primary operational contact for the assigned property and build professional relationships with clients and property stakeholders.
Ensure contractual service requirements and performance standards are met, respond to client questions and concerns, and identify opportunities to improve service quality and account performance.
Oversee daily valet and parking operations, prepare schedules, and maintain appropriate staffing levels.
Monitor attendance, service quality, safety, traffic flow, equipment, and appearance standards; conduct inspections and implement corrective actions as needed.
Perform or assist with valet duties when operationally necessary, including safely parking and retrieving vehicles.
Monitor revenue, payroll, overtime, operating expenses, and other account-level financial information; review reports and identify discrepancies.
Maintain accurate records, submit required reports on time, manage labor costs with regional leadership, and follow cash-handling, timekeeping, payroll, and recordkeeping procedures.
Participate in recruiting, interviewing, selecting, onboarding, training, and developing employees.
Communicate performance expectations, provide coaching and feedback, address performance and conduct concerns with Human Resources, and support employee development.
Promote a respectful, inclusive, and professional work environment and ensure employees follow company policies, client requirements, and safety procedures.
Provide management with regular updates on staffing, operations, financial performance, client needs, and emerging concerns.
Communicate with employees, clients, vendors, Human Resources, and other departments; respond to urgent operational matters; attend required meetings and complete assigned training.
Promote safe driving, vehicle handling, pedestrian safety, and traffic-control practices; promptly report injuries, vehicle incidents, property damage, and safety concerns; complete incident documentation.
Follow company policies and applicable federal, state, and local requirements.
Travel locally or to other company locations when required, work a flexible schedule based on account needs, and perform other job-related duties consistent with business needs.
Supervise assigned employees, including scheduling, training, coaching, performance management, policy enforcement, and daily operational direction.

Benefits

Medical, dental, and vision insurance for eligible employees.
401(k) plan.
Supplemental life and critical-illness insurance.
Bonus opportunities based on annual outlined goals; bonuses are not guaranteed.
Paid vacation/PTO.
Paid training.
Leadership-development opportunities.
Tuition assistance through Bellevue University of up to $5,250 annually.
Nationwide employee discounts through Perks at Work.
Reimbursement for necessary and reasonable business expenses, including required business use of a personal mobile phone, mileage, parking, tolls, and approved travel expenses, in accordance with policy and applicable law.
Company-issued equipment may be provided when applicable.