Valet Account Manager - Phoenix, AZ

Parking Management•Phoenix, AZ

About The Position

The Valet Account Manager oversees the daily operations of an assigned valet location, delivering exceptional service to clients and guests while managing staff, client relationships, financial performance, and operational quality. The role leads valet operations, develops employees, improves efficiency, and helps ensure a safe, professional, and organized guest experience. Valet duties may be performed when needed. The Account Manager serves as the primary contact for assigned properties and coordinates scheduling, staffing, site visits, quality assurance, equipment upkeep, and process improvement. The role monitors site revenue, payroll, and expenses; works with regional leadership on cost control and accurate records; and communicates account progress, challenges, and needs to management. Responsibilities also include recruiting, training, coaching, and supervising hourly associates, with accountability for team performance and a focus on employee development and customer satisfaction. The position involves work in indoor and outdoor settings, including parking facilities and corporate environments. Employees may use computers, phones, personal devices, and work applications, and are exposed to outdoor weather, noise, and moving vehicles. Extended periods of standing and sitting are required, along with visual abilities needed to maintain awareness of guests, vehicles, and pedestrians. Flexible hours may be needed, particularly during financial close periods, and occasional travel may be required for financial reviews, audits, or corporate meetings.

Requirements

High school diploma or GED.
At least three years of supervisory experience in parking, hospitality, or a similar customer service field.
Valid driver’s license and reliable transportation.
Maintain an acceptable motor vehicle record, with no more than three moving violations within a three-year period.
Pass and maintain a clean background check.
Ability to provide professional guest service through communication, active listening, and personalized assistance.
Ability to build client relationships, understand needs, resolve issues promptly, and coordinate service across locations.
Analytical and problem-solving skills, including the ability to analyze revenue and payroll, identify discrepancies, and improve operational efficiency and accuracy.
Training, coaching, leadership, and team-building abilities, including promoting accountability, clear communication, and employee engagement.
Payroll and scheduling management skills, with a focus on controlling labor costs and improving efficiency.
Clear communication and reporting skills when working with operations, HR, internal departments, external vendors, clients, and team members.
Ability to use computers, phones, personal cell phones, and work applications for job-related communication and coordination.
Ability to meet the position’s physical demands, including extended periods of standing and sitting and the stated vision abilities.
Ability to work in indoor and outdoor environments, including exposure to weather, noisy parking facilities, and moving vehicles.

Nice To Haves

Additional training or certifications in leadership or business management.

Responsibilities

Serve as the primary contact for each assigned property, meet contractual obligations, address concerns, communicate with stakeholders, and identify opportunities to improve service and grow the business.
Manage scheduling, staffing, and quality assurance to support smooth daily operations.
Conduct site visits to identify and resolve issues, maintain equipment, improve processes, and uphold customer service standards.
Monitor site revenue, payroll, and expenses; identify trends or irregularities; and work with the Regional Director on cost control and accurate record-keeping.
Recruit, train, coach, and supervise hourly associates; establish performance expectations; model professionalism; and enforce company policies.
Involve staff in planning, decision-making, and process improvement, while taking responsibility for team performance and supporting employee development.
Provide regular updates and reports to management regarding progress, challenges, and account needs.
Use personal devices as needed for timely coordination during emergencies or urgent situations.
Manage payroll with attention to scheduling and overtime control, and guide managers in creating efficient schedules that optimize labor costs.
Attend required staff meetings and complete assigned training modules in a timely manner.
Work flexible hours when needed, particularly during financial close periods, and travel occasionally for financial reviews, audits, or corporate meetings when required.
Perform valet duties when needed and complete other tasks assigned to support operational and financial objectives.