Valet Account Manager - Phoenix, AZ

Parking Management Company•Phoenix, AZ

1d•$55,000 - $60,000•Onsite

About The Position

The Valet Account Manager oversees daily operations at an assigned location, managing staff, client relationships, financial performance, and guest service. The role leads valet operations to ensure efficient, safe, professional, and organized service while supporting customer satisfaction and business growth. The Account Manager may perform valet duties when needed and works with the Regional Director on financial oversight and cost control. The position involves on-site work in indoor and outdoor environments, including parking facilities, and may require flexible hours, occasional travel, and use of a personal cell phone for work-related communication. The position is full-time and exempt, with a salary and potential bonus opportunities; salary varies by market and applicable experience.

Requirements

High school diploma or GED.
At least three years of supervisory experience in parking, hospitality, or a similar customer service field.
Valid driver’s license and reliable transportation.
Maintain an acceptable motor vehicle record with no more than three moving violations within a three-year period.
Pass and maintain a clean background check.
Exceptional guest service, professional communication, active listening, and personalized assistance.
Ability to build client relationships, understand client needs, resolve issues promptly, anticipate requirements, and coordinate across locations.
Analytical and problem-solving ability, including analyzing revenue and payroll, identifying discrepancies, and resolving operational inefficiencies.
Training, coaching, team-building, and leadership skills; knowledge of training methods, operational software, and leadership principles.
Payroll management skills, including scheduling and overtime control.
Strong communication and reporting skills for sharing information clearly with internal and external stakeholders.
Ability to use personal cell phones for work-related communication and work applications; reimbursement follows company policy.
Ability to work in indoor and outdoor settings with regular exposure to weather conditions, noise, and moving vehicles.
Ability to stand and sit for extended periods, with close, distance, peripheral vision, depth perception, and focus adjustment sufficient to maintain on-site situational awareness.
Flexibility to work varying hours when needed and travel occasionally for reviews, audits, or corporate meetings.

Nice To Haves

Additional training or certifications in leadership or business management.
Experience or ability in coordinating operations and client service across multiple sites.

Responsibilities

Serve as the primary contact for each property, meet contractual obligations, communicate with stakeholders, address concerns, and identify opportunities to improve services and grow business.
Manage scheduling, staffing, quality assurance, and daily operations; conduct site visits, resolve issues, maintain equipment, improve processes, and uphold customer service standards.
Monitor site-level revenue, payroll, and expenses; identify trends and irregularities; collaborate with the Regional Director on cost control and accurate records.
Recruit, train, coach, and supervise hourly associates; set performance expectations, model professionalism, enforce company policies, and foster a positive work environment.
Provide management with regular reports and updates on progress, challenges, and account needs; use personal devices as needed for urgent coordination.
Involve staff in planning, decision-making, and process improvement while taking responsibility for team performance; provide feedback, support development, seek customer feedback, and improve processes and services.
Perform other assigned tasks in support of operational and financial objectives; attend required staff meetings, complete training modules, and work flexible hours when needed, including during financial close periods.
Travel occasionally for financial reviews, audits, or corporate meetings when required.
Perform valet duties when needed.
Communicate with operations, HR, internal departments, external vendors, managers, team members, and clients.
Manage payroll with attention to scheduling and overtime control, and guide managers in creating efficient schedules.