Valet Account Manager - Bretton Woods, NH - Mt. Washington Hotel
About The Position
The Valet Account Manager oversees daily operations at an assigned valet location, ensuring exceptional service for clients and guests. The role leads valet operations by managing staff, maintaining client relationships, overseeing revenue, payroll, and expenses, and performing valet duties when needed. The Account Manager is responsible for operational efficiency, staff development, customer satisfaction, safe and professional service, and continuous improvement of service quality and business performance. The position involves coordinating staffing and schedules, conducting site visits, resolving operational issues, maintaining equipment, and upholding service standards. The Account Manager recruits, trains, and coaches associates, monitors financial performance and record-keeping, and provides regular updates to management. The role reports directly to the City Manager / Area Manager and is classified as exempt.
Requirements
- High school diploma or GED.
- At least three years of supervisory experience in parking, hospitality, or a similar customer service field.
- Valid driver's license and reliable transportation.
- Maintain an acceptable motor vehicle record, with no more than three moving violations within a three-year period.
- Pass and maintain a clean background check.
- Provide exceptional guest service through professional communication, active listening, and personalized assistance.
- Build client relationships by understanding needs, resolving issues promptly, anticipating requirements, and coordinating across locations.
- Analyze revenue and payroll, identify discrepancies and operational inefficiencies, and develop solutions to improve performance and accuracy.
- Provide hands-on coaching and build accountable teams; apply training methods, operational software, and leadership principles.
- Manage payroll with attention to scheduling and overtime control and guide managers in creating efficient schedules.
- Communicate and report clearly to operations, HR, internal departments, external vendors, clients, and management.
- Perform the essential duties satisfactorily, with reasonable accommodation available as described in the posting.
Nice To Haves
- Additional training or certifications in leadership or business management.
Responsibilities
- Serve as the primary contact for assigned properties, meet contractual obligations, address concerns, foster communication and trust, and identify opportunities to improve service and grow the business.
- Manage scheduling, staffing, and quality assurance; conduct regular site visits; resolve issues; maintain equipment; improve processes; and uphold consistent customer service standards.
- Monitor site-level revenue, payroll, and expenses, work with the Regional Director on cost control, and maintain accurate financial records and operations within budget.
- Recruit, train, and coach hourly associates, set performance expectations, model professionalism, enforce company policies, and foster a positive work environment.
- Provide management with regular reports and updates on progress, challenges, and account needs, and use personal devices as needed for urgent coordination.
- Involve staff in planning, decision-making, and process improvement; take responsibility for team performance; provide feedback; support skill development; and encourage professional growth.
- Seek and apply feedback from internal and external customers and continuously improve processes, services, and supervisory skills.
- Perform valet duties when needed.
- Complete other tasks as assigned to support operational and financial objectives, attend required staff meetings, and complete assigned training modules.
- Work flexible hours when needed, particularly during financial close periods, and travel occasionally for financial reviews, audits, or corporate meetings as required.
- Use a personal cell phone for work-related communications and work applications as required; reimbursement follows company policy.
Benefits
- Medical, vision, and dental insurance upon eligibility.
- 401(k) upon eligibility.
- Supplemental insurance, including life insurance and critical illness coverage.
- Potential bonus opportunities.
- Internal leadership development program.
- Paid time off.
- Paid training.
- Tuition assistance through Bellevue University, up to $5,250 per year.
- Nationwide discounts through Perks at Work.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
