Valet Account Manager

Clayton Valet•Clayton, MO

2d•$0 - $60,000•Onsite

About The Position

Clayton Valet is looking for a seasoned Account Manager to join our growing leadership team! This critical role is responsible for managing client relations, hiring and scheduling employees, maximizing safety directives, and coaching team members located at assigned accounts throughout the St. Louis region. This individual will foster relationships with account representatives, meet contracted staffing budgets, and ensure top-tier customer service is provided on a consistent basis.

Requirements

Previous management experience is a requirement.
Proven account management or other relevant experience
Must pass criminal background check and drug screening
Must have a clean driving record within the last three years
Must have a valid driver's license
Must have a vehicle and be willing to commute to assigned accounts
Experience in delivering client-focused solutions based on customer needs
Excellent verbal and written communication skills
Excellent listening, negotiation, and presentation skills
Must be proficient in English, both verbally and in writing
Strong background in computers and programs such as Microsoft Office Suite, Google Docs, and Google Sheets
Proficient with using a mobile device (A company iPhone will be provided)
Natural relationship builder with integrity, reliability, and maturity
Consistently display safe driving practices and a complete understanding of vehicle basics
Excellent time and project management skills
Ability to prioritize among completing tasks
Keen attention to detail and adherence to deadlines

Nice To Haves

Valet and/or parking management experience - preferred
Able to operate a manual transmission - preferred

Responsibilities

Gain expert knowledge of company policies, valet procedures, guidelines, etc. via the company handbook and management playbook
Ensure that all assigned accounts are performing at an optimal level
Build and maintain positive relationships with clients, contract holders, and staff
Schedule employees, or work with Supervisors and Leads in scheduling of employees, to ensure maximum staffing budgets are met
Ensure all accounts have the proper equipment, in working order, along with any supplies needed to run efficiently
Ensure all Account Information Sheets remain accurate and accessible to staff
Ensure all required daily reporting is completed, timely and accurately
Strategically organize traffic flow and set up overflow parking arrangements, as needed
Respond to phone calls, emails and text messages in a timely manner
Successfully delegate tasks to Supervisors, Leads, and employees
Monitor, edit and approve accurate timesheets, weekly, for purposes of payroll and billing
Ensure all incidents are kept to an absolute minimum, properly documented, investigated, and resolved in the utmost professional and timely manner
Ensure each new employee receives proper training and it is documented appropriately
Provide monthly progress updates to clients
May be required to lift up to 30lbs
Monitor and manage employees' hours to ensure overtime is kept to a minimum
Ensure parking garage equipment is operating efficiently and order repairs, as needed
Document employee coaching sessions, disciplinary actions and separations with the company
Attend and participate in weekly management meetings
Employ conflict resolution strategies, as needed, to maintain positive relationships between staff, management and clients
Ensure a minimum of three Safety Checks per week are completed
Ensure Quality Checks are performed regularly