Valet Guest Service Manager - St. Louis, MO

Parking Management Company•St. Louis, MO

15h•$50,000 - $60,000

About The Position

The Valet Account Manager oversees daily operations at an assigned location, ensuring exceptional service for clients and guests. The role leads valet operations by managing staff, maintaining client relationships, overseeing revenue, payroll, and expenses, and performing valet duties when needed. The Account Manager focuses on staff development, operational excellence, efficiency, safety, customer satisfaction, financial performance, and continuous service improvement. The position serves as the primary contact for assigned properties, manages scheduling and staffing, conducts site visits, maintains equipment and quality standards, monitors financial activity, and reports account needs and operational updates to management. It recruits, trains, and coaches hourly associates, sets performance expectations, and supports team development. The role may involve flexible hours, occasional travel for financial reviews, audits, or corporate meetings, and use of a personal cell phone for work-related communication in accordance with company policy. Work takes place in indoor and outdoor settings, including parking facilities and corporate environments. Outdoor work may involve extreme heat, cold, humidity, and wet conditions; locations may be noisy and include moving vehicles operated by the public. Valet duties require extended periods of running, standing, and walking, lifting and carrying moderate weights such as luggage, and vision abilities needed to maintain awareness and safety on-site. This is a full-time, exempt position with salary compensation and potential bonus opportunities. Salary may vary by market and applicable experience. Employment is at-will, and a 120-day introductory period applies.

Requirements

High school diploma or GED.
At least three years of supervisory experience in parking, hospitality, or a similar customer service field.
Valid driver’s license and reliable transportation.
Maintain an acceptable motor vehicle record, with no more than three moving violations within a three-year period.
Pass and maintain a clean background check.
Provide professional guest service through communication, active listening, and personalized assistance.
Build client relationships, understand client needs, resolve issues promptly, and coordinate across locations.
Analyze revenue and payroll, identify discrepancies and operational inefficiencies, and develop solutions.
Provide hands-on coaching and build accountable, engaged teams; knowledge of training methods, operational software, and leadership principles.
Manage payroll with attention to scheduling and overtime control, guiding managers to optimize labor costs and operational efficiency.
Communicate and report clearly to operations, HR, internal departments, external vendors, clients, and team members.
Ability to perform the physical demands of valet work, including extended running, standing, walking, and lifting and carrying moderate weights such as luggage.
Vision abilities including close, distance, and peripheral vision, depth perception, and ability to adjust focus.
Ability to work in indoor and outdoor environments, including exposure to extreme heat, cold, humidity, wet conditions, noise, and moving vehicles.
May be required to use a personal cell phone for work-related communications and applications; reimbursement follows company policy.

Nice To Haves

Additional training or certifications in leadership or business management are beneficial.

Responsibilities

Serve as the primary contact for each property, meet contractual obligations, address concerns, build stakeholder trust, and identify service improvements and business growth opportunities.
Manage daily scheduling, staffing, quality assurance, and operational standards at assigned locations.
Conduct regular site visits to identify and resolve issues, maintain equipment, improve processes, and uphold customer service standards.
Monitor site-level revenue, payroll, and expenses; identify trends and irregularities; and work with the Regional Director on cost control and accurate records.
Recruit, train, and coach hourly associates, set performance expectations, model professionalism, and enforce company policies.
Provide management with regular reports and updates about progress, challenges, and account needs.
Involve staff in planning, decision-making, and process improvement while taking responsibility for team performance.
Provide regular feedback, support skill development, encourage professional growth, and apply feedback from internal and external customers.
Attend required staff meetings and complete assigned training modules in a timely manner.
Work flexible hours when needed, particularly during financial close periods, and travel occasionally for financial reviews, audits, or corporate meetings as required.
Perform valet duties when needed.
Use personal devices as needed for work-related communication and coordination, including during emergencies or urgent situations.
Complete other tasks as assigned to support operational and financial objectives.