Vaccines Customer Representative - Bradenton, FL

Merck•North Wales, PA

1d•$106,200 - $167,200

About The Position

The Vaccine Customer Representative (VCR) is the primary point of contact for a variety of healthcare customers in the assigned geography, including physicians, nurses, pharmacists, quality directors, immunization managers, and office managers. The role supports customers by providing clinical information about the company’s vaccines, education, and resources addressing operational and financial needs such as reimbursement and contract adherence. The goal is to help providers and healthcare systems increase immunization rates among appropriate patients and protect them from vaccine-preventable diseases. The VCR works across healthcare locations such as clinics, health departments, integrated delivery systems, and hospitals. As a member of the local Customer Team, the VCR collaborates with field-based colleagues, including the Vaccine Key Customer Leader, Vaccine Medical Affairs Leader, Region Medical Director, and other extended-team members. The role includes balanced product sales presentations aligned with product labeling and CDC and professional society recommendations; customer and market insight sharing; quarterly vaccine contract business reviews; support for quality-based immunization programs; territory planning; and maintaining product knowledge and certification across the company’s vaccine portfolio. For select accounts, the VCR serves as the primary customer contact, develops understanding of account structures and patient needs, identifies business opportunities, and coordinates account strategy with relevant customer teams. The territory covers Bradenton, Florida, and the ideal residence is within the territory. Travel is 25%, varying based on the candidate’s location within the geography. This is a regular, first-shift position. The primary posting location is North Wales (Upper Gwynedd), Pennsylvania; the role also lists Bradenton, Florida as its territory.

Requirements

Bachelor’s degree and at least 3 years (36 months) of sales experience, or a high school diploma and at least 6 years of equivalent experience. Equivalent experience may include professional sales, marketing, military, or nonsales pharmaceutical, biotech, or medical-device experience in healthcare or scientific fields.
Demonstrated ability to build customer trust and demonstrate value in selling situations through high-quality interactions focused on products or solutions and improving health outcomes.
Demonstrated ability to segment customer populations by shared characteristics and buying behaviors, focus on groups effectively, allocate promotional resources, and execute commercial plans.
Demonstrated ability to understand customer business climates, assess market potential, prioritize local opportunities and risks, develop territory plans, and follow up to drive business results.
Demonstrated ability to understand account interdependencies and customer healthcare goals and needs, and to maximize account performance through long-term relationships and collaborative business planning.
Demonstrated ability to convey technical concepts accurately and clearly.
Tenacity to drive and achieve measurable results.
Ability to overcome setbacks and meet or exceed objectives.
Commitment to learning and applying new skills to support the business.
Ability to innovate by using new or existing technologies.
Ability to use data to analyze trends and drive business results.
Valid driver’s license.

Nice To Haves

Vaccines experience.
Demonstrated understanding of Marketing/Sales and/or Marketing/Sales Support Functions/Operations.

Responsibilities

Deliver balanced product sales presentations to healthcare providers and healthcare business professionals, aligning customer needs with vaccine attributes in accordance with product labeling and CDC and professional society recommendations.
Provide Vaccine Management with updates on customer needs, customer feedback, marketplace dynamics, and progress toward quality goals.
Stay informed about professional and healthcare environments through self-study, company-provided scientific, product, and marketplace information, workshops, conferences, and review of promotional materials.
Use analytical skills and tools to conduct quarterly business reviews about vaccine contracts and educate customers on maximizing contract performance across the company portfolio.
Assist customers with education to improve organizational immunization rates through quality-based programs and appropriate tools, including Vaccine IQ.
Monitor business performance against objectives using company-provided tools.
Develop territory-level business plans focused on improving immunization rates with assigned customers and consistent with company policies, standards, and ethics.
Maintain product knowledge and certification across the company vaccine portfolio and knowledge of the CDC immunization schedule for pediatric and adult vaccines.
Serve as the primary customer contact for select accounts and meet with key customer personnel to understand practice structures, business models, key influencers, and patient needs.
Identify business opportunities in select accounts and share information with relevant stakeholders to support identified immunization needs.
Coordinate with the company’s customer team, including Account Executives, Integrated Delivery System teams, and Solutions support teams, to establish customer interaction and relationship strategies aimed at improving immunization rates.