Vaccines Customer Representative - Bradenton, FL

MSD • Bradenton, PA

1d

About The Position

The Vaccine Customer Representative (VCR) serves as the primary contact for a variety of healthcare customers in an assigned geography, including providers, quality directors, immunization managers, and office managers. The role provides clinical information about the company’s vaccines, education, and resources to support customers’ operational and financial needs, including reimbursement information and contract adherence. The goal is to help providers and healthcare systems increase immunization rates among appropriate patients and protect them from vaccine-preventable diseases.

The VCR works with customers at clinics, health departments, integrated delivery systems, and hospitals, and collaborates with a local customer team that includes other field-based employees and extended team members. The role delivers balanced product presentations consistent with product labeling and CDC and professional society recommendations; communicates customer needs, feedback, market dynamics, and progress toward quality goals; and supports customers through business reviews, education, and account planning. The territory covers Bradenton, Florida, and the ideal residence is within the territory. Travel is approximately 25%, varying according to the candidate’s location within the geography. The position is a regular, day-shift role and does not offer relocation or visa sponsorship.

Requirements

• Bachelor’s degree and at least 3 years (36 months) of sales experience; alternatively, a high school diploma and at least 6 years of equivalent experience, which may include professional sales, marketing, military, or non-sales healthcare/scientific experience in pharmaceutical, biotech, or medical-device fields.
• Valid driver’s license.
• Demonstrated ability to build customer trust and communicate value in product- and solution-focused selling interactions aimed at improving health outcomes.
• Demonstrated ability to segment customer populations by shared characteristics and buying behaviors and apply those insights to target groups, allocate promotional resources, and execute commercial plans.
• Demonstrated ability to understand customer business conditions and market potential, prioritize local opportunities and risks, develop territory plans, and follow up to drive results.
• Demonstrated ability to understand account interdependencies and customer healthcare goals and needs, and to build long-term relationships through collaborative business planning.
• Ability to convey technical concepts accurately and clearly.
• Tenacity and resilience to achieve measurable results and overcome setbacks to meet or exceed objectives.
• Willingness and ability to learn and apply new skills to support the business.
• Ability to innovate through the use of new or existing technologies.
• Ability to use data to analyze trends and drive business results.

Nice To Haves

• Vaccines experience.
• Strong understanding of marketing/sales and/or marketing/sales support functions and operations.

Responsibilities

• Deliver balanced vaccine product presentations to healthcare providers and healthcare business professionals, aligning customer needs with vaccine attributes and following product labeling and CDC and professional society recommendations.
• Provide company vaccine management with updates on customer needs, feedback, marketplace dynamics, patient health outcomes, and progress toward quality goals.
• Maintain healthcare-environment and product knowledge through self-study, workshops, conferences, and review of company promotional materials.
• Use analytical skills and tools to conduct quarterly vaccine contract business reviews and educate customers on maximizing contract performance across the company portfolio.
• Educate customers and support adherence to quality-based programs to help improve organizational immunization rates, using tools such as Vaccine IQ.
• Monitor business performance against objectives using company-provided tools.
• Develop and execute a territory-level business plan focused on improving immunization rates in accordance with company policies, standards, and ethics.
• Maintain product knowledge and certification across the company vaccine portfolio and knowledge of the CDC pediatric and adult immunization schedules.
• For select accounts, serve as the primary customer contact; understand practice structures, business models, key influencers, and patient needs; identify business opportunities and share relevant information with stakeholders.
• Coordinate with customer-team partners to develop strategies for customer interactions and relationships aimed at improving immunization rates.
• Build customer trust and long-term relationships through collaborative business planning and high-quality interactions.
• Analyze customer groups, market potential, local opportunities, risks, and data trends to prioritize promotional resources and drive territory business results.
• Convey technical concepts accurately and clearly, pursue learning, use technology innovatively, and overcome setbacks to achieve measurable results.

Benefits

• Medical, dental, vision, healthcare, and other insurance benefits for employees and families.
• Retirement benefits, including 401(k).
• Paid holidays, vacation, and compassionate and sick days.
• Eligible for annual bonus and long-term incentive, if applicable.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED