Vaccines Account Manager - Raleigh, NC

GSK•Raleigh, NC

5h•Onsite

About The Position

The Vaccine Account Manager (VAM) owns business-to-business relationships with large, complex healthcare delivery networks, including health systems, state CDC awardees, major health departments, and Federally Qualified Health Centers. Serving as the primary liaison for assigned customers, the VAM engages clinical and non-clinical senior stakeholders to understand their needs and priorities and deliver tailored value propositions that support vaccine access and use. The role requires strong customer engagement, knowledge of healthcare contracting and customer decision-making, and the ability to coordinate a broad group of internal and external stakeholders. The VAM develops strategic account relationships and plans, navigates organizational and formulary processes, and coordinates field teams and internal partners to grow GSK’s vaccine portfolio within integrated delivery networks. The position also provides evidence-based vaccine education, analyzes account and market performance, supports contracting and access efforts, and maintains compliant customer records and activities. This is a field-based position covering a territory that includes, but is not limited to, Raleigh and Durham, North Carolina, with travel of up to 40% depending on district size and customer locations.

Requirements

Bachelor’s degree from an accredited institution.
Previous vaccines sales experience.
A combined minimum of 5 years of experience in pharmaceutical sales, pharmaceutical marketing, payer experience, and/or business development.
Valid driver’s license.
Ability to travel up to 40%, depending on district size and customer locations.
Advanced business acumen and analytical skills to diagnose opportunities.
Strong communication, presentation, and influencing skills, including live and remote presentations to large customers.
Ability to translate strategy into local business and strategic account plans.
Ability to influence and work with other Sales leaders and representatives to mobilize action plans for priority customers.

Nice To Haves

Master’s degree in business, public health, hospital administration, or a similar field.
Deep knowledge of healthcare-industry contracting.
Expertise in the vaccines marketplace, GSK and competitive portfolios, and customers.
Deep knowledge of health systems business models, organizational structures, stakeholder roles, and decision-making processes such as P&T and formulary processes.
Experience calling on C-level or director-level stakeholders within large, complex healthcare delivery networks such as IDNs.
Experience providing lateral leadership in a highly matrixed organization.

Responsibilities

Build partnerships with large organized customers, including health systems, public awardees, and FQHCs, and engage key decision-makers such as chief medical officers, pharmacy directors, infectious disease specialists, and P&T committee members.
Identify customer objectives and how vaccination efforts can support them.
Develop customer-specific and area business plans, including stakeholder maps, budget cycles, formulary timelines, and business reviews.
Navigate customer organizations to identify clinical, operational, and financial influencers and advance vaccine access, formulary status, policies, protocols, stocking, and pull-through.
Work with public-sector decision-makers on immunization efforts and local policy shifts, and communicate customer needs to field and headquarters leadership.
Manage key accounts through business reviews, contract-performance discussions, educational programs, customer meetings, and medical conferences.
Achieve or exceed customer- and territory-level targets, including volume, immunization rates, market share, and annual vaccine sales targets.
Define and achieve customer-specific objectives and good selling outcomes, with key performance indicators for success.
Support the contracting process in partnership with Contracting Specialists.
Use consultative selling to position vaccines as a leading intervention.
Coordinate Vaccine Business Unit needs and objectives with Sales leadership and local Sales teams serving customer networks.
Support vaccination programs across channels, including referrals to retail pharmacies, adjudication support, and digital platform use where appropriate.
Partner with Contracting Specialists, OPAS/HSDs, Medical Affairs, Marketing, and other internal teams to provide relevant resources and communicate the clinical, economic, and operational value of vaccines compliantly.
Collaborate with Market Access to address coverage, reimbursement, and contracting challenges.
Develop expertise in vaccines, disease states, immunization guidelines, and the competitive landscape.
Provide evidence-based clinical education to healthcare professionals on vaccine efficacy, safety, and administration protocols.
Stay current with CDC guidelines, medical society recommendations, and health quality metrics.
Analyze account performance, market trends, competitive activity, and formulary landscapes to identify growth opportunities.
Provide internal stakeholders with market feedback on product positioning and pricing.
Maintain detailed customer interaction and activity records in CRM systems.
Complete required training, certifications, and compliance modules, and ensure promotional activities comply with pharmaceutical regulations and company policies.