Vaccine Program Manager

Pediatrica Health Group • Jacksonville, FL

7h • Hybrid

About The Position

The Vaccine Program Manager is Pediatrica Health Group's clinical subject-matter expert for immunizations, responsible for the consistency, safety, and quality of vaccine practices across all clinic locations in Florida and Texas. This role combines remote, EHR-based monitoring of vaccine-related activity with hands-on staff training, clinical vaccine counseling, and on-site compliance verification. This is a clinical role. The Vaccine Program Manager brings working knowledge of routine immunization schedules, vaccine storage and handling standards, and Vaccines for Children (VFC) program requirements, and uses that knowledge to train staff, support clinicians and families with complex vaccine questions, and confirm — site by site — that the standards set for the organization are actually being followed in daily practice.

Requirements

• Active clinical license (RN, LPN, or equivalent) with hands-on immunization/vaccine administration experience.
• Working knowledge of the ACIP/AAP immunization schedule, VFC program requirements, and vaccine storage/handling standards.
• Experience training or coaching clinical staff in a multi-site or matrixed environment.
• Comfort working remotely from EHR and reporting data, balanced with willingness to travel regularly.
• Strong written and verbal communication skills; able to counsel families directly and coach staff constructively.

Nice To Haves

• Prior experience in a pediatric primary care or Federally Qualified Health Center (FQHC)-adjacent environment.
• Experience with eClinicalWorks/Healow or comparable EHR platforms.
• Familiarity with Medicaid managed care and value-based care quality metrics related to immunizations.
• CDC or state-recognized immunization certification (e.g., IAC training, VFC coordinator certification).

Responsibilities

• Help determine best practices, monitoring, and training for vaccine inventory management, ordering, and reconciliation (VFC/public vs. private stock).
• Help determine best practices, monitoring, and training for vaccine storage and handling compliance, including cold-chain temperature monitoring and excursion response.
• Help determine best practices, monitoring, and training for Vaccines for Children (VFC) program administration, enrollment, and audit readiness.
• Help determine best practices, monitoring, and training for immunization registry reporting (Florida SHOTS, ImmTrac2) and EHR documentation accuracy.
• Help determine best practices, monitoring, and training for vaccine administration technique and clinical safety, including screening for contraindications and adverse-event reporting.
• Help determine best practices, monitoring, and training for vaccine declination workflows and clinical counseling for vaccine-hesitant or vaccine-declining families.
• Help determine best practices, monitoring, and training for vaccine wastage, spoilage, expired-stock management, and stock rotation (first-to-expire, first-out).
• Help determine best practices, monitoring, and training for staff onboarding and ongoing competency training on all of the above.
• Monitor site-level performance on the tasks above remotely, using EHR reporting, Healow Insights, and VFC portal data.
• Identify sites with recurring gaps, outliers in ordering or wastage, or documentation deficiencies, and escalate patterns to the CMO and Regional Clinical Directors.
• Maintain a standing dashboard/scorecard of site-level vaccine compliance metrics for leadership review.
• Design and deliver initial and recurring staff training covering the task areas above, tailored to each site's needs.
• Onboard new clinical staff and sites on Pediatrica's vaccine program standards, and refresh training after audit findings or policy updates.
• Develop and maintain training materials, job aids, and competency checklists consistent with Pediatrica's clinical and brand standards.
• Serve as a clinical resource for providers and staff managing vaccine-hesitant families, complex catch-up schedules, or unusual clinical scenarios.
• Support clinicians with evidence-based, AAP-aligned counseling approaches for vaccine-hesitant or vaccine-declining families.
• Partner with Care Management and the Behavioral Health Committee on cases involving vaccine declination, discharge, or panel management.
• Stay current on ACIP/AAP immunization schedule updates and communicate changes to clinical leadership and site staff.
• Travel to clinic sites across Florida and Texas to conduct in-person audits, direct observation of vaccine handling, and staff coaching may be required.
• Validate that remote monitoring findings reflect actual site practice; follow up in person on sites flagged for compliance concerns.
• Support new site openings, cold-chain equipment setup, and VFC enrollment as needed.
• Represent Pediatrica in vaccine-related audits by state VFC programs, payers, or regulatory bodies.
• Maintain accurate records of training completion, audit findings, and corrective action plans by site.
• Prepare regular summary reports for the CMO and Behavioral Health Committee on program-wide compliance status.
• Support VFC reporting, reconciliation, and audit-readiness documentation in coordination with site staff.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree