Remote Vacation Specialist, Winter 26-27

Mammoth Mountain•Mammoth Lakes, CA

1d•Remote

About The Position

Work At Home Vacation Specialists are the voice of Mammoth Resorts — they excel at helping guests plan unforgettable mountain vacations through inbound phone calls, emails, and web chats. Specialists will identify the guests’ needs, offer products, communicate policies, and provide assistance with changes, cancellations, taking payments and any other service-based needs. A typical week is four, 10-hour days with 3 days off. The start dates for this position are August 9th or September 27th. Both include one week of paid in-person training in Mammoth Lakes, CA, followed by paid remote training from home. Bilingual applicants are eligible for additional compensation.

Requirements

Must work from your permanent California residence.
Have a designated workspace that is separate, secure, and quiet.
Have designated internet with a minimum speed of 400mbps.
Connect to the internet/modem via Ethernet
High school graduation or equivalency is required.
Proficiency in data entry, Microsoft Office, advanced computer navigation using multiple programs at one time.
Demonstrate active listening and offering meaningful solutions in a fast paced and dynamic guest service environment.
Proven record of making logical decisions, problem solving, resourcefulness, multitasking and expediency.

Nice To Haves

Previous remote experience preferred.
Previous call center experience preferred.
A passion for skiing or snowboarding and familiarity with mountain resort culture is a plus.