Winter 26/27: Bellperson

POWDR•Frisco, CO

1d•$18 - $19•Onsite

About The Position

Assist lodging guests with luggage, fulfill group porterage requests, and provide accurate resort information. A bellperson will also be called upon to assist the front desk and other departments with deliveries and room moves. The ideal candidate is personable and guest service focused with prior guest service experience. Custodial duties including but not limited to caring for lobby area, shoveling snow, taking out trash.

Requirements

Able to lift up to 80 lbs.
Able to stand eight hours a day.
Willing to work in adverse weather conditions, including rain, ice and snow.
Must be 23 years or older for insurance coverage
Must have a valid US driver's license and a clean driving record.
Criminal background check will be conducted after position is accepted.
May require the use of a motor vehicle and the employee is subject to comply with the Driver’s Standards of Copper Mountain
Able to read, write, and communicate clearly in the English language.
Must be able to handle stress and maintain professionalism.

Nice To Haves

High School or equivalent required.
1-2 years’ in a guest service position preferred.

Responsibilities

Greets guests at Lodging Reception Center
Directs guests to check in area and answers any questions that they may have.
Assists guests with their luggage, giving the guest information on the resort as they travel to the room.
Explains the room and building amenities once in the room.
Explains emergency procedures to guest comfort levels if necessary.
Delivers amenities, packages, messages and other items to rooms when requested.
Maintains the Lodging vehicles to Copper Mountain standards to create a positive guest experience.
Maintains a neat and organized bell stand area and lobby/entry way.
Works with airlines and other modes of transportation when guests have luggage problems, i.e. lost/forgotten bags.
Work with shipping companies such as FedEx and UPS to track down guest packages and arrange shipment.
Maintains an overall knowledge of the resort, hours of operation, food suggestions, and special events schedules.
Acts as Night Houseman when needed.
Staffs bell desk as dispatcher, i.e. organize deliveries, answer bell stand telephone calls.
Assist other departments with deliveries, including heavy objects
Performs all other job-related duties as assigned, i.e. trash and recycle removal, shovel snow, operate snow blower.
Complete the daily bellperson checklist in a timely manner.
Provide world-class guest service in conjunction with all duties.
Functions as an ambassador of Copper Mountain, modeling and sharing the Copper "culture" with our guests and employees.
Upholds the most professional image.
Continually strives to exceed our guest's expectations and create memories for our guests and staff.