Vacation Specialist (Activations)

Hilton Grand Vacations•Orlando, FL

About The Position

Join a team that brings future vacation dreams to life. The Outbound Reservationist contacts guests who have purchased pre-paid vacation packages to assist them in making travel arrangements. This role involves using sales strategies to provide recommendations that meet guests' expectations and applying innovative problem-solving skills to give advice and enhance the guest experience. This role is perfect for someone passionate about sales, customer engagement, and delivering exceptional service in a fast-paced, high-energy environment.

Requirements

High School Diploma or GED
At least 1 year of sales experience in a performance-driven environment
2+ years of customer service experience with a strong guest-first mindset
Excellent communication and interpersonal skills
Proficiency in Microsoft Office (Outlook, Word, Excel)
Ability to multi-task and navigate multiple systems in a fast-paced environment

Responsibilities

Engaging with guests in an outbound call center environment, delivering enthusiastic and personalized service
Contact guests to schedule travel dates, verify details, and answer questions about their vacation packages
Provide expert recommendations on resorts, amenities, and upgrades to enhance each guest’s experience
Confidently apply sales strategies to identify opportunities and exceed guest expectations
Manage transactions for payments, upgrades, and fees when applicable
Maintain accurate reservation records using Excel and internal systems
Use innovation and problem-solving skills to ensure every guest interaction is smooth, helpful, and exciting